Customer Service Advisor

10 Jun 2021
11 Jun 2021
Contract Type
Full Time
Job title: Customer Service Advisor Company: EE Hours: Full time - centre open from 8am to 9pm Monday to Friday, 8am to 8pm weekends.Contract type: Permanent Salary: GBP19,011Location: Plymouth (please note you will be required to live within a commutable distance of this location)Start Date: 28th June 2021 - Mobile Customer Service Department, 12th July 2021 - Technical Mobile Customer Service Department You'll be helping customers who are having problems with their services. Each call can be very different. You might be helping people to understand their bills, getting them back online when their connection goes down or talking them through our products and how to use them. It's not an easy job. There, we said it. Customers can be frustrated or angry that they've lost their connection or their bill is higher than expected. So it'll be your job to calm the situation, ease the tension and get the problem solved. We also use lots of different systems so you'll need to be confident with technology. You'll need to be someone who is: able to get on well with people confident to have difficult conversations respectful of other people's point of view not easily upset or offended by others able to think quickly and be calm in stressful situations genuinely motivated to help people and solve problems We'll give you all the training you need. When you start you'll get 4 weeks training on our products and services, systems and processes, and handling real customer calls. You'll have people around you to support you, regular coaching and training updates to make sure you're always at the top of your game. What's in it for you? You'll be joining one of the UK's most exciting telecommunications companies with a very bright future. We're one of the Sunday Times' top 6 best big companies to work for and we offer a huge range of benefits to all our colleagues. From day one you'll get: 75% off EE mobile packages and handsets and 30% for your friends & family Discounted EE broadband, BT TV and Sport Generous salary and bonuses 25 days' paid holidays Incentives and recognition for your performance Full training, ongoing coaching and support Employee rewards hub saving you GBPGBPGBP on products/services you normally buy Great pension (up to 9% employer contributions) and share schemes Opportunities to progress your career across the business Paid days off to volunteer with charities or causes important to you Job satisfaction; knowing you're helping the country stay connected