Duty Night Manager - YHA Cambridge
- Recruiter
- Confidential
- Location
- Cambridge
- Salary
- Competitive
- Posted
- 09 Jun 2021
- Closes
- 07 Jul 2021
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
We are YHA.
We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture and heritage.
YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships and youth employment.
We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.
What we're looking for:
In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.
Our people share a common purpose: to improve the health, wellbeing and life chances of all, but especially young people facing adversity and challenges.
To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited. Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.
You can find out more here: https://(url removed)/life-at-yha/people-values-behaviours
Our duty manager role requires flexibility to cover different shifts and tasks.
Our duty managers are responsible for supporting the management of an operational budget and delivery of KPI's, therefore, previous leadership experience and experience managing budgets is desired. Knowledge and understanding of the core purpose of YHA along with excellent communication and customer service skills are essential.
Proven experience of working within the hospitality industry and face to face customer experience would be advantageous, including the management and delivery of a quality service is essential. Food safety level 2 and APLH level 2 qualifications would be desirable but not essential. Experience working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.
What you'll be doing:
Our Night Duty Managers provide support with a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.
Your day will range from
directing and supporting team members working on reception
carrying out cleaning and housekeeping duties
working in the kitchen and
serving food and drinks.
Our duty managers deputise for the Hostel/Deputy Manager, managing the hostel's daily operation in their absence.
The typical working pattern for this role is 10pm to 7 am, 4 on 4 off shift pattern
What you'll get in return:
Working for a charity such as YHA can be extremely rewarding in itself, however, we also have a generous benefits package.
You can find out more here: https://(url removed)/life-at-yha/benefits-and-rewards/
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Please Note: to become an employee at YHA you must produce the correct ID for Right to Work in the UK and all DBS checks. Successful applicants must produce a satisfactory DBS check before a start date can be confirmed and before you can reside in our staff accommodation. We will ensure you receive your contract before your confirmed start date. YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment
We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture and heritage.
YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships and youth employment.
We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.
What we're looking for:
In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.
Our people share a common purpose: to improve the health, wellbeing and life chances of all, but especially young people facing adversity and challenges.
To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited. Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.
You can find out more here: https://(url removed)/life-at-yha/people-values-behaviours
Our duty manager role requires flexibility to cover different shifts and tasks.
Our duty managers are responsible for supporting the management of an operational budget and delivery of KPI's, therefore, previous leadership experience and experience managing budgets is desired. Knowledge and understanding of the core purpose of YHA along with excellent communication and customer service skills are essential.
Proven experience of working within the hospitality industry and face to face customer experience would be advantageous, including the management and delivery of a quality service is essential. Food safety level 2 and APLH level 2 qualifications would be desirable but not essential. Experience working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.
What you'll be doing:
Our Night Duty Managers provide support with a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.
Your day will range from
directing and supporting team members working on reception
carrying out cleaning and housekeeping duties
working in the kitchen and
serving food and drinks.
Our duty managers deputise for the Hostel/Deputy Manager, managing the hostel's daily operation in their absence.
The typical working pattern for this role is 10pm to 7 am, 4 on 4 off shift pattern
What you'll get in return:
Working for a charity such as YHA can be extremely rewarding in itself, however, we also have a generous benefits package.
You can find out more here: https://(url removed)/life-at-yha/benefits-and-rewards/
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Please Note: to become an employee at YHA you must produce the correct ID for Right to Work in the UK and all DBS checks. Successful applicants must produce a satisfactory DBS check before a start date can be confirmed and before you can reside in our staff accommodation. We will ensure you receive your contract before your confirmed start date. YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment