Personal Cruise Advisor

Do you love travel?
Have you got a flair for sales & customer service?
Help our guests book their perfect cruise - join us as a Personal Cruise Advisor.

As a market leader in the cruise industry, Carnival operate spectacular ships all over the world.

The Role

You would be responsible for providing customers and travel agent partners with an extraordinary standard of customer service, securing bookings with dedication as well as maximising all sales opportunities.

In this role you will be responsible for answering calls from customers and travel agents, responding to consumer enquiries and converting sales. In addition you will need to build and maintain effective relationships with colleagues and guests and ensure that email requests regarding product and reservations are dealt with effectively.

About You

We are looking for someone who is able to offer the very best service to our guests, so you will need to be a confident communicator, with a positive attitude and an enthusiastic approach. You will also have strong interpersonal skills, coupled with a good level of computer literacy. In addition you will be detail driven with strong organisational and time management skills.

If you're driven, determined and professional, develop your future with a world-leading cruise company that includes the prestigious P&O Cruises and Cunard Line brands. This is a fantastic chance to develop your career and customer service skills within a leading global business.

Please note, whilst this role is a full time, permanent position, it will require you to work every Saturday, with a day off in the week in lieu.

You can access the full job description by following the apply link.

About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain's rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.

Working at Carnival UK means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We're focused on wellbeing every day, as well as being supportive and compassionate when we need it most.

As a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we're determined to create opportunities for everyone to drive their development and define their own career path.

About the Team

As part of our Shared Service function, the Contact Centre Operation is the heart of what we do. With over 250 employees in Carnival House, we are the cornerstone of P&O Cruises and Cunard. Our roles include; Personal Cruise Advisor, Flights Advisor, Guest Services Coordinator and Guest Relations Representative. It is often the first place where our guests contact us, so high levels of service are really important. There are also a variety of support roles working alongside our Contact Centre telephony teams including; Service Development, Resource Planning & Performance and Communications.

Join us on our journey - apply now.

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