Danish speaking IT Customer Service Advisor

Recruiter
Confidential
Location
Wakefield
Salary
Competitive
Posted
09 Jun 2021
Closes
07 Jul 2021
Contract Type
Permanent
Hours
Full Time
FRENCH SELECTION UK
Danish speaking IT Customer Service Advisor
IT, Help Desk, Technical Support, Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, West Yorkshire, Yorkshire, Danish, Nordic languages, Scandinavian
Salary: Circa GBP20,300 p.a.. + Benefits
Location: Wakefield area, West Yorkshire (temporarily home based)
At commutable distance by car from Huddersfield, Wakefield, Leeds, Shepley, Denby Dale, Kirkburton, Skelmanthorpe, Holmfirth, Halifax, Brighouse, Grange Moor, Flockton, Dewsbury, Barnsley, Bradford, Doncaster, Rochdale, M1, M62, West Yorkshire, South Yorkshire
Ref: 362DAN
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*** Open to recent graduate too, training will be provided ***
The Company:
Our client is a fast growing company selling their products across Europe.
Main duties:
To provide IT related technical support and customer service for new and existing clients with orders, deliveries, payments and refund process also help them to find the right products.
The Role:
- To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market
- To organise, manage and track delivery
- To manage existing accounts
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To deal with IT related technical and products problems
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries
The Candidate:
- Fluent in Danish (written and spoken)
- Fluent in English written and spoken to high standard
- IT help desk, technical customer service experiences is beneficial
- IT studies would be a strong advantages
- Experience in the IT sector is a bonus
- Excellent telephone manners
- Able to work independently and as part of a team
- IT Literate and numerate
- Ideally car owner as no direct connection from Leeds (commutable from Huddersfield or Wakefield by public transport)
The Salary:
Circa GBP20,300 p.a. + Benefits
*** Open to recent graduate too, training will be provided ***
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