Associate Solution Designer

40000.00 - 50000.00 GBP Annual
08 Jun 2021
27 Jun 2021
Contract Type
Full Time
Designer job description:

Defines the key service level requirements by understanding business priorities and thereby effectively translating business demand into well-defined business service and shaping the way customers experience these services. As a Service Designer youll be using these requirements in defining, maintaining and refreshing Service Level Agreements, Operating Level Agreements, Underpinning Contracts while ensuring the delivered customer experience can be properly monitored and measured.


* Defining and Managing Service and Service Level Requirements

* Designing the Service Structure and Service Topology with transactional flows

* Designing and Implementing the Support Model with Internal support teams and 3rd party suppliers

* Defining and Managing the Service Acceptance process

* Creating Underpinning Contracts with 3rd party suppliers on agreed service levels

* Ensuring ITIL Problem, Change and Incident Management processes are designed and agreed with internal and external stakeholders

* Creating Capacity Plan in agreement with the proposed solution and service roadmap

* Managing stakeholders, partners and suppliers

* Assuring quality throughout the project delivery lifecycle

* Management Reporting and Support

Skills and Experience:

* 10+ years work experience

* ITIL foundation/Intermediate/ masters certified

* Excellent communication skills, basic facilitation, with collaborations skills, able to communicate and building confidence to operate at all levels

* Ideally a working knowledge of telecom domain particularly BSS

* Self-motivated, able to work with significant autonomy

* Creative thinker, able to generate and deliver on improvements to working practices

* Understand what great Service looks and feels like and pre-empt service issues before they arise

* Understand who your customers are and their needs

* Ability to influence peers and project team members

* Collaborate with suppliers via the most appropriate communication style

* Develop stakeholder relationships and build networks to achieve short- and long-term goals.

* Strong presentation, verbal and written skills.

* Knowledge of Sparx, BMC Remedy and Service Now tools a plus

* Knowledge of Digital, Network, Channel services a plus

We will approach if your CV/expereince finds suitable for the role as it is not possible to respond to each and every applicant applied please

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