Complaints Handler
- Recruiter
- Confidential
- Location
- Birmingham
- Salary
- 18000.00 - 21000.00 GBP Annual
- Posted
- 09 Jun 2021
- Closes
- 07 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Overview
CRG have partnered with a fast-growing furniture retailer based in Sellyoak Birmingham who are looking to recruit an experienced Complaints Handler. Normal working hours are 9.00am - 5.00pm, Monday to Friday. We are looking for a driven, friendly and tactical executive to join our client' team in Sellyoak, where you'll interact with customers via email and telephone.
Your new Complaints Handler role
* Resolution of all customer matters or general queries efficiently and effectively and in line with Company timescales
* Management of escalated and complex complaints from customers through to successful resolution adhering to Company procedures
* Identification and investigation of the real customer matter in order to provide the right solution
* Maintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible
* Provides status update reports on a regular basis
* Monitors and provides solutions for feedback required
What you'll need to succeed in this Complaints Handler role
* Previous experience working within a similar environment is essential (please do not apply if you do not have the necessary experience)
* Excellent communication and interpersonal skills
* Confident and passionate to provide exceptional customer care
* Excellent organisational and IT skills Proficient in customer care techniques
* Able to deal with vast amounts of data and information without being overwhelmed
* Excellent problem solving skills coupled with the ability to interpret customer requirements
* Able to remain calm in difficult and challenging circumstances
* Rational, thoughtful and precise decision making abilities
* Responsive to the needs of the customer and the organisations expectations
* Able to expedite issues without sacrificing quality
* Able to work on own initiative as well as embracing the team element
* This role will suit candidates with a strong background within complaints handling / complaints management
What our client can offer you
A friendly and cohesive, homely working office environment, and progression for the right candidate in a bustling atmosphere within an established yet growing business.
What you need to do now
If you're interested in this Complaints Handler role, click 'apply now' t or contact Sam at CRG ASAP to avoid missing out
CRG have partnered with a fast-growing furniture retailer based in Sellyoak Birmingham who are looking to recruit an experienced Complaints Handler. Normal working hours are 9.00am - 5.00pm, Monday to Friday. We are looking for a driven, friendly and tactical executive to join our client' team in Sellyoak, where you'll interact with customers via email and telephone.
Your new Complaints Handler role
* Resolution of all customer matters or general queries efficiently and effectively and in line with Company timescales
* Management of escalated and complex complaints from customers through to successful resolution adhering to Company procedures
* Identification and investigation of the real customer matter in order to provide the right solution
* Maintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible
* Provides status update reports on a regular basis
* Monitors and provides solutions for feedback required
What you'll need to succeed in this Complaints Handler role
* Previous experience working within a similar environment is essential (please do not apply if you do not have the necessary experience)
* Excellent communication and interpersonal skills
* Confident and passionate to provide exceptional customer care
* Excellent organisational and IT skills Proficient in customer care techniques
* Able to deal with vast amounts of data and information without being overwhelmed
* Excellent problem solving skills coupled with the ability to interpret customer requirements
* Able to remain calm in difficult and challenging circumstances
* Rational, thoughtful and precise decision making abilities
* Responsive to the needs of the customer and the organisations expectations
* Able to expedite issues without sacrificing quality
* Able to work on own initiative as well as embracing the team element
* This role will suit candidates with a strong background within complaints handling / complaints management
What our client can offer you
A friendly and cohesive, homely working office environment, and progression for the right candidate in a bustling atmosphere within an established yet growing business.
What you need to do now
If you're interested in this Complaints Handler role, click 'apply now' t or contact Sam at CRG ASAP to avoid missing out