Customer Relations Manager
- Recruiter
- Confidential
- Location
- Suffolk
- Salary
- Competitive
- Posted
- 09 Jun 2021
- Closes
- 02 Jul 2021
- Sectors
- Surveying & Property
- Contract Type
- Permanent
- Hours
- Full Time
Expanding, reputable property developers require an experienced Customer Relations Manager with exceptional communication skills, industry experience, ideally with NHBC Standard knowledge.
Duties include:
* Liaise with the customer care team regarding customer escalation matters
* Carry out customer property inspections when queries / issues have been escalated (developments in Suffolk, Norfolk, Essex and Cambridgeshire)
* Attend NHBC resolution meetings at customer properties as the company representative
* Confirm trades required and time allowed for each job
* Look after stock plots / carry out familiarisation visit with new owner when sold
* Write reports / action plans etc following inspection visits
Applicants will have a full driving licence and own vehicle due to the nature of the role
Duties include:
* Liaise with the customer care team regarding customer escalation matters
* Carry out customer property inspections when queries / issues have been escalated (developments in Suffolk, Norfolk, Essex and Cambridgeshire)
* Attend NHBC resolution meetings at customer properties as the company representative
* Confirm trades required and time allowed for each job
* Look after stock plots / carry out familiarisation visit with new owner when sold
* Write reports / action plans etc following inspection visits
Applicants will have a full driving licence and own vehicle due to the nature of the role