Customer Service Officer
- Recruiter
- Confidential
- Location
- London
- Salary
- D.o.E
- Posted
- 08 Jun 2021
- Closes
- 30 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Are you ready for your next fast-paced challenge?
Then we look forward to hearing from you.
Job Title: Customer Service Officer, UK
Salary range: GBP25,000 - GBP28,000 per annum (depending on experience)
Reporting To: Commercial Logistics Manager, Toupret UK
Location: Split between home working and our office in South Croydon, CR2 0BS
Contract: Permanent
Working Hours: Full time, 37.5 hours p.w.
Who we are?
Toupret is a leading brand in fillers for painters and decorators, building and construction professionals and DIY enthusiasts. The business was established in France in 1938 and remains a family-owned business, with a commercial head office, manufacturing plants and warehouse close to Paris.
In France, Toupret is the benchmark brand for designing and manufacturing the most expert and innovative solutions in both powder and ready-to-use fillers, supporting professionals and guaranteed long lasting solutions to improve wall finishes. The company leads the French market with high quality products and user-driven innovations.
Toupret was introduced to the UK 20 years ago, with a UK commercial office in the South East, providing products to large and small Building and Painting & Decorating merchants as well as some distribution in DIY channels.
What we do
Toupret UK has embarked on an ambitious growth plan to grow the filler market for professional customers and grow Toupret sales in all sectors, channels and geographies. We also plan to grow our DIY business by launching new ranges focused on the DIY end user.
Toupret's marketing activity has expanded quickly to support these ambitious business objectives, to grow Toupret brand awareness and brand loyalty among professionals and DIYers, and to support our growing key accounts and end-users on a day-to-day basis.
We are doing this through several key marketing activities: We are implementing a whole new category plan for the professional market in April 2021. Alongside this, we are implementing a complete rebrand of Toupret: new logo, new graphics and imagery, clear and explicit brand values. In addition, we are planning and developing end-user insight-driven DIY propositions for launch later in 2021.
Role purpose
The Customer Service Officer is a key role within the Commercial Logistics team. The planning and management of UK logistics is critical to achieving the growth targets in our 3 - year plan. You ensuring the delivery of our service promise, manage all customer communications and resolve customer problems while delivering excellent customer service, also undertaking other duties, will help us achieve those targets.
Who are we looking for?
This role will suit someone who is keen to get on board with a small but growing and dynamic business that has logistics and supply chain skills, IT skills including all Office applications and excellent English communication skills.
You should have experience in delivering customers service in a multi - channel business environment, a high degree of customer service experience, strong team skills, attention to detail, problem solving skills and a proactive attitude to get things done.
Some knowledge of the French language, written and spoken, (or an interest in learning this) would be an advantage, however it is not essential.
What it's like to work at Toupret
We are a small but rapidly growing team. 2021 is shaping up to be the biggest and most exciting year in Toupret UK's history. Day to day life is fast paced but varied and exciting. Our approach is to always be flexible and adaptable; looking for the next opportunity and we enjoy turning our hand to the latest new challenge.
We are on the move, both literally and figuratively. In 2020 we have been mainly working from home with a small office in Croydon, but in 2021 we plan move to a new office for those that wish to be office based, enabling a flexible choice of working from home or in the office, or a mixture of both.
Closing date: 25th June 2021
Interviews: 12th/13th July 2021
TO APPLY AND FOR MORE INFORMATION:
If you would like to find out more about this position and to apply, please click the button to be directed to our HR Partner's website. This will include details of the role and what you need to do to apply.
Toupret is committed to equal opportunities and values diversity in its workforce.
No agencies please
Then we look forward to hearing from you.
Job Title: Customer Service Officer, UK
Salary range: GBP25,000 - GBP28,000 per annum (depending on experience)
Reporting To: Commercial Logistics Manager, Toupret UK
Location: Split between home working and our office in South Croydon, CR2 0BS
Contract: Permanent
Working Hours: Full time, 37.5 hours p.w.
Who we are?
Toupret is a leading brand in fillers for painters and decorators, building and construction professionals and DIY enthusiasts. The business was established in France in 1938 and remains a family-owned business, with a commercial head office, manufacturing plants and warehouse close to Paris.
In France, Toupret is the benchmark brand for designing and manufacturing the most expert and innovative solutions in both powder and ready-to-use fillers, supporting professionals and guaranteed long lasting solutions to improve wall finishes. The company leads the French market with high quality products and user-driven innovations.
Toupret was introduced to the UK 20 years ago, with a UK commercial office in the South East, providing products to large and small Building and Painting & Decorating merchants as well as some distribution in DIY channels.
What we do
Toupret UK has embarked on an ambitious growth plan to grow the filler market for professional customers and grow Toupret sales in all sectors, channels and geographies. We also plan to grow our DIY business by launching new ranges focused on the DIY end user.
Toupret's marketing activity has expanded quickly to support these ambitious business objectives, to grow Toupret brand awareness and brand loyalty among professionals and DIYers, and to support our growing key accounts and end-users on a day-to-day basis.
We are doing this through several key marketing activities: We are implementing a whole new category plan for the professional market in April 2021. Alongside this, we are implementing a complete rebrand of Toupret: new logo, new graphics and imagery, clear and explicit brand values. In addition, we are planning and developing end-user insight-driven DIY propositions for launch later in 2021.
Role purpose
The Customer Service Officer is a key role within the Commercial Logistics team. The planning and management of UK logistics is critical to achieving the growth targets in our 3 - year plan. You ensuring the delivery of our service promise, manage all customer communications and resolve customer problems while delivering excellent customer service, also undertaking other duties, will help us achieve those targets.
Who are we looking for?
This role will suit someone who is keen to get on board with a small but growing and dynamic business that has logistics and supply chain skills, IT skills including all Office applications and excellent English communication skills.
You should have experience in delivering customers service in a multi - channel business environment, a high degree of customer service experience, strong team skills, attention to detail, problem solving skills and a proactive attitude to get things done.
Some knowledge of the French language, written and spoken, (or an interest in learning this) would be an advantage, however it is not essential.
What it's like to work at Toupret
We are a small but rapidly growing team. 2021 is shaping up to be the biggest and most exciting year in Toupret UK's history. Day to day life is fast paced but varied and exciting. Our approach is to always be flexible and adaptable; looking for the next opportunity and we enjoy turning our hand to the latest new challenge.
We are on the move, both literally and figuratively. In 2020 we have been mainly working from home with a small office in Croydon, but in 2021 we plan move to a new office for those that wish to be office based, enabling a flexible choice of working from home or in the office, or a mixture of both.
Closing date: 25th June 2021
Interviews: 12th/13th July 2021
TO APPLY AND FOR MORE INFORMATION:
If you would like to find out more about this position and to apply, please click the button to be directed to our HR Partner's website. This will include details of the role and what you need to do to apply.
Toupret is committed to equal opportunities and values diversity in its workforce.
No agencies please