Customer Service Coordinator
- Recruiter
- Confidential
- Location
- Blandford Forum
- Salary
- Competitive
- Posted
- 09 Jun 2021
- Closes
- 07 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
We are looking for a Customer Service Coordinator who is an enthusiastic and passionate team player to join our customer service team in Blandford Forum and support the people we work with to live independently.
This role will involve the receiving and processing of enquires through various mediums, undertaking the processing of these enquiries to conclusion including the booking of work for the Technical fitting team, answering client queries undertaking telephone assessments, exploring their options, and working out the best solution to meet their needs.
You will work in collaboration with other services provided by Dorset County Council and external bodies to ensure that a seamless service is delivered to customers ensuring the sharing of information is performed in accordance to Millbrook's policies and procedures.
To be considered for this position you must possess and be able to demonstrate the following experience:
* Excellent organisational skills with a good eye for detail
* Good administration and customer service skills
* Experience of managing workload effectively
* A good approach to telephone communication
* IT competent with the use of inhouse systems and Microsoft Office
Rewards and Benefits
* An annual salary of GBP18,532.80
* Monday to Friday 8:30am - 5:30pm (40 hours) Part time hours will be considered
* 33 days holiday (including bank holidays plus optional 5 unpaid days)
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
* Company Pension Scheme
* Life Assurance
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success.
You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users' lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community
This role will involve the receiving and processing of enquires through various mediums, undertaking the processing of these enquiries to conclusion including the booking of work for the Technical fitting team, answering client queries undertaking telephone assessments, exploring their options, and working out the best solution to meet their needs.
You will work in collaboration with other services provided by Dorset County Council and external bodies to ensure that a seamless service is delivered to customers ensuring the sharing of information is performed in accordance to Millbrook's policies and procedures.
To be considered for this position you must possess and be able to demonstrate the following experience:
* Excellent organisational skills with a good eye for detail
* Good administration and customer service skills
* Experience of managing workload effectively
* A good approach to telephone communication
* IT competent with the use of inhouse systems and Microsoft Office
Rewards and Benefits
* An annual salary of GBP18,532.80
* Monday to Friday 8:30am - 5:30pm (40 hours) Part time hours will be considered
* 33 days holiday (including bank holidays plus optional 5 unpaid days)
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
* Company Pension Scheme
* Life Assurance
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success.
You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users' lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community