Customer Service Representative - Part Time

Customer Service Representative - Part time

Salary up to GBP21,272 FTE

Craigforth

We have new vacancies for a Customer Service Representatives and are looking for individuals who are compassionate, caring and have a drive to develop to join our operational front-line, telephony team in Craigforth. Your role will be to support the delivery of great customer outcomes by delivering excellent service to the customers of Diligenta's clients.

You will receive extensive training through a program designed to allow you to fully understand the requirements and impact of your role and gain knowledge needed to discuss products. You will be required to use the systems provided to continuously deepen your knowledge of the individual policies or products that are required to be discussed.

Your Responsibilities:

• Provide general information about a broad range of financial products, checking the status of claims and resolving complaints all while communicating clearly with customers (including vulnerable customers). This includes;
• Advising members on their current Pension value or other questions they maybe have such as to activate and manage their Prudential online account.
• Working with retiring Members who are ready to take their retirement income to ensure the best possible outcome and service is provided.
• Collaborating with independent financial advisers who are working on behalf of multiple customers.
• Providing the best possible service by working accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information
• Directing relatives of a Member that has passed away to ensure that the unfortunate process is dealt with in an empathetic and appropriate manner.
• Your success in the role will be measured by your ability to achieve targets relating to adherence to your schedule and the quality, duration and accuracy of your calls. Most targets are introduced on a sliding scale basis over your first six probationary months in the role.

Your Competencies and Past Experience:

• Minimum of 4 Standard Standard Grade/Nat 4 (or equivalent), to include English and Math
• Minimum 1 year experience within a customer facing environment
• Proficient in the use of computer systems and technology
• A confident, professional telephone manner and ability to effectively execute on the above duties, in both written and verbal form
• Computer literate in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies
• An ability to assimilate new information quickly and to be flexible and adaptable to change as well as to identify, support and drive improvement opportunities
• Must possess and demonstrate a helpful, can-do and service-oriented outlook, with the ability to work under pressure and meet tight deadlines in a team environment, being discreet when dealing with confidential information
• Must be self-motivated, proactive going beyond the call of duty, have a keen eye for detail, be result-oriented and have an ability to stay calm under pressure and in uncertainty
• A proven track record of being strong team player with a positive experience within a customer facing environment.

Don's miss this competitive opportunity, apply today!

Guidant is acting as an Employment Agency in relation to this vacancy.