Customer Service Representative
- Recruiter
- Confidential
- Location
- Stonehouse
- Salary
- Competitive
- Posted
- 08 Jun 2021
- Closes
- 06 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Representative
Location - Stonehouse
Salary - GBP17500
Hours of Work - Monday to Friday 8.30 am - 5 PM
1 Hour for lunch
This is a temporary to permanent position.
Our client is looking for somebody to assist with technical support and service engineer workload allocation to cover Planned Preventative Maintenance (PPM) Contracts, ad-hoc callout requirements, and other contract types.
This role would require you to:
* Assist in the compiling of quotations
* Completing inputs to, and interpreting outputs from, SAP to ensure the smooth running of administration functions and tasks for all Company departments and stakeholders
* Administration support and activities to meet the needs of all Company departments
* Call handling from the main switchboard to the correct call handler
* Participate to gain an inquisitive awareness of the client's product range and services
* Ability to problem-solve within your scope of knowledge and authority
* Confident, patient, polite and diplomatic, when dealing with internal and external customers
* An ability to work to tight deadlines
* Willingness to share your gained and skill sets with your colleagues
* Willingness to learn from colleagues "their client knowledge" and skill sets
* A commitment to develop your own customer service skills to ensure customer service excellence
* Role Competencies:
* Ability to deliver customer service excellence with every interaction
* An effective Team member - taking your fair share of work contribution
* Good organisational skills
* Good all-round communications skills both written and verbal
* Good learning attribute
Location - Stonehouse
Salary - GBP17500
Hours of Work - Monday to Friday 8.30 am - 5 PM
1 Hour for lunch
This is a temporary to permanent position.
Our client is looking for somebody to assist with technical support and service engineer workload allocation to cover Planned Preventative Maintenance (PPM) Contracts, ad-hoc callout requirements, and other contract types.
This role would require you to:
* Assist in the compiling of quotations
* Completing inputs to, and interpreting outputs from, SAP to ensure the smooth running of administration functions and tasks for all Company departments and stakeholders
* Administration support and activities to meet the needs of all Company departments
* Call handling from the main switchboard to the correct call handler
* Participate to gain an inquisitive awareness of the client's product range and services
* Ability to problem-solve within your scope of knowledge and authority
* Confident, patient, polite and diplomatic, when dealing with internal and external customers
* An ability to work to tight deadlines
* Willingness to share your gained and skill sets with your colleagues
* Willingness to learn from colleagues "their client knowledge" and skill sets
* A commitment to develop your own customer service skills to ensure customer service excellence
* Role Competencies:
* Ability to deliver customer service excellence with every interaction
* An effective Team member - taking your fair share of work contribution
* Good organisational skills
* Good all-round communications skills both written and verbal
* Good learning attribute