Proclaim & IT Support Analyst
- Recruiter
- Confidential
- Location
- Warrington
- Salary
- 28000.00 - 32000.00 GBP Annual
- Posted
- 08 Jun 2021
- Closes
- 06 Jul 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
My client is recruiting a Proclaim & IT Support Analyst to join their team in Warrington.
Their business is built on strong IT investment and core systems which they support through in-house IT Service Delivery and Digital teams delivering technical solutions to meet their commercial objectives.
They are currently seeking somebody with Proclaim software experience who can work in a support analyst capacity dealing with day-to-day Proclaim support and assisting our Proclaim developers with the delivery of business initiatives.
Main responsibility of the role
* Working within the IT Department and closely with other Proclaim Developers you will support multiple Proclaim systems coupled with Touchpoint, SecureDocs and Fileview services.
* Assist with answering and escalating requests received from the business into Service Desk system and to ensure that there is timely and efficient delivery of Proclaim solutions.
* To collaborate with the business and other members of the IT and Development teams to understand challenges and act in an analyst capacity to drive and capture IT efficiency improvements.
* Capture requirements and ensure that tasks are accurately logged, prioritised and managed in the IT task system along with all necessary sub-tasks to deliver change.
* Create requirement documentation to support the development of Proclaim systems improvements.
* Produce clean, efficient code to deliver Proclaim technology led improvement based on specifications.
* Coordinate testing of system changes with operational resource, gathering and evaluating user feedback.
Skills & expertise required
* Demonstrate technical knowledge of the Proclaim Systems, web services and applications
* Knowledge of Proclaim IT administration including user setup, data backups, tasks and Proclaim application stack installation
* Have a background working in IT departments
* Be able to work as part of a team, often to tight timescales
* Confident interacting and communicating clearly at all levels
* Flexible and adaptable attitude with a sense of urgency and helpfulness
Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful
Their business is built on strong IT investment and core systems which they support through in-house IT Service Delivery and Digital teams delivering technical solutions to meet their commercial objectives.
They are currently seeking somebody with Proclaim software experience who can work in a support analyst capacity dealing with day-to-day Proclaim support and assisting our Proclaim developers with the delivery of business initiatives.
Main responsibility of the role
* Working within the IT Department and closely with other Proclaim Developers you will support multiple Proclaim systems coupled with Touchpoint, SecureDocs and Fileview services.
* Assist with answering and escalating requests received from the business into Service Desk system and to ensure that there is timely and efficient delivery of Proclaim solutions.
* To collaborate with the business and other members of the IT and Development teams to understand challenges and act in an analyst capacity to drive and capture IT efficiency improvements.
* Capture requirements and ensure that tasks are accurately logged, prioritised and managed in the IT task system along with all necessary sub-tasks to deliver change.
* Create requirement documentation to support the development of Proclaim systems improvements.
* Produce clean, efficient code to deliver Proclaim technology led improvement based on specifications.
* Coordinate testing of system changes with operational resource, gathering and evaluating user feedback.
Skills & expertise required
* Demonstrate technical knowledge of the Proclaim Systems, web services and applications
* Knowledge of Proclaim IT administration including user setup, data backups, tasks and Proclaim application stack installation
* Have a background working in IT departments
* Be able to work as part of a team, often to tight timescales
* Confident interacting and communicating clearly at all levels
* Flexible and adaptable attitude with a sense of urgency and helpfulness
Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful