Operations Coordinator
Would you like the opportunity to work for a growing company, with fantastic career potential?
Our client is expanding and now requires an Operations Co-ordinator to join their growing team on a permanent basis.
Reporting to the Operations Team Leader, the Operations Co-ordinator will be responsible for the following duties:
Provisioning:
?? Liaise with carriers and suppliers to place orders for all voice and data products.
?? Utilise various portals for the different products and suppliers.
?? Record accurate details on the CRM package and Union Street aBILLity billing system.
?? Project-manage the provisioning and provide regular feedback and updates to the customer via telephone and email.
?? Liaise with other internal departments to ensure smooth delivery of all services.
Customer Services:
?? Answering the telephone and emails and dealing with first-line queries.
?? Logging support cases both internally and with external suppliers.
?? Keeping the customer fully informed of updates.
Ad-hoc support will also be required from time to time with other areas of Operations, such as: mobiles, sales support, billing, technical support.
Ideally you will have experience in the telecoms industry. With great communication and organisation skills.
Benefits:
* Monday to Friday working hours
* Salary: GBP(phone number removed)pa depending on experience
* Progression opportunities
* Excellent working environment
Apply today so you don't miss out on this exciting opportunity
Our client is expanding and now requires an Operations Co-ordinator to join their growing team on a permanent basis.
Reporting to the Operations Team Leader, the Operations Co-ordinator will be responsible for the following duties:
Provisioning:
?? Liaise with carriers and suppliers to place orders for all voice and data products.
?? Utilise various portals for the different products and suppliers.
?? Record accurate details on the CRM package and Union Street aBILLity billing system.
?? Project-manage the provisioning and provide regular feedback and updates to the customer via telephone and email.
?? Liaise with other internal departments to ensure smooth delivery of all services.
Customer Services:
?? Answering the telephone and emails and dealing with first-line queries.
?? Logging support cases both internally and with external suppliers.
?? Keeping the customer fully informed of updates.
Ad-hoc support will also be required from time to time with other areas of Operations, such as: mobiles, sales support, billing, technical support.
Ideally you will have experience in the telecoms industry. With great communication and organisation skills.
Benefits:
* Monday to Friday working hours
* Salary: GBP(phone number removed)pa depending on experience
* Progression opportunities
* Excellent working environment
Apply today so you don't miss out on this exciting opportunity