2nd Line Support Engineer

We are looking for an enthusiastic person to join a growing team of IT technicians, the work is varied with great exposure to on prem and cloud based systems, room for progression and onsite training will be provided and encouraged.

Mainly based in a Chorley location

Ideal experience / skill set

* Desktop OS expertise (Windows 8/10)

* Active Directory maintenance

* Windows servers knowledge

* MS Office 365 knowledge

Personal attributes:

* Confident good communicator.

* Self-motivated with a determination to provide solutions

* Problem solver, good troubleshooting skill

Experience:

* IT Service Desk: 1 year (Required)

* Windows Desktop support: 1 year (Required)

* Office 365 support: 1 year (Preferred)

* Hyper-V: 1 year (Preferred)

* Active Directory: 1 year (Preferred
Experience at 1st and 2nd Line Support levels

* Installation, configuration and maintenance of software applications

* Local infrastructure and IT support exposure

* Monitor systems and identify performance issues proactively

* Work within strict time frames and elevate incidents within defined timeframes

* Experience with incident ticketing systems

* Ability to identify incident trends in order to elevate incidents in accordance with standard protocols

* Able to gather relevant information systematically to troubleshoot and resolve issues

* Ability to work independently as well as in a team environment

* Good analytical, problem solving and decision making skills

Please send CV in first instance and shortlisted candidates will be contacted