Technical Customer Service Advisor

OnBuy have an exciting opportunity for a Technical Customer Service Advisor to join their team.

Location: Remote Working / Hybrid Working

Salary: GBP22,000 - GBP25,000 per annum

Contract: Full Time - 5 days a week including Saturday and Sunday (+ Open to Flexible Working)

Please note - All applying candidates must have the right to work in the UK.

Who We Are:

Since launching in late 2016, OnBuy has become the 'fastest-growing marketplace in the world' and was recognized as the 'eCommerce Company of the Year' at the 2020 UK Business Tech Awards. We are now rapidly expanding into 140 countries by 2023 and to support our continued growth we are seeking a confident and skilled Seller Support Agent to join our motivated, fast-paced team. This is an exciting opportunity to expand on your current skill set and quickly progress within our company and your career.

Technical Customer Service Advisor - What You Will Do:

- You will be responsible for monitoring and utilising our ticket system to respond and resolve all seller queries, including any technical issues relating to their account

- As a proactive individual, you will identify and escalate any potential issues or bugs to our eCommerce Support Manager to continually improve our sellers' experience

- Use your exceptional customer service skills to liaise directly with our sellers to support them in resolving their issues via our ticketing system

- Make changes to the sellers' accounts as per their requests, including implementing any product changes, dealing with brand ownership, and setting up automated stock and price feeds

- Identify and escalate potential issues or bugs to our eCommerce Manager to optimise our sellers' experience

- Liaise with internal departments to ensure our sellers' needs are fulfilled effectively

Technical Customer Service Advisor - What We Are Looking For:

The successful candidate will need to have the following experience and skills:

- Have a minimum of 1 years' experience working within a B2B or B2C technical support role

- Have a working knowledge and understanding of technical systems, ideally with additional experience working with marketplace portals or eCommerce platforms

- Be able to learn new systems and processes in a time-sensitive environment

- Have impeccable attention to detail and good written and verbal communication skills

- Have exceptional interpersonal, organisation and time management skills

- Ability to interpret, identify and troubleshoot issues whilst providing excellent feedback

What Will You Get In Return?

- Remote Working / Hybrid Working Options

- Flexi Time to suit your commitments (across 37.5 hour week)

- Excellent work life balance and family friendly policies

- Competitive salaries that are a true reflection of your value

- Annual performance pay rises and bonus scheme

- 25 days annual leave (not including 8 bank holidays)

- Employee share scheme in the fastest-growing eCommerce company in the UK & marketplace in the world

- Cycle To Work Scheme

- Employee referral scheme paying up to GBP1000

- A casual dress code policy AKA 'Dress for your Day'

- Limitless vertical and horizontal career progression

- An opportunity to witness the impact of your direct contribution

- Regular social events (virtual and physical when we move out of lockdown)

- Plus, daily fresh fruit, coffee & tea for everyone in our newly refurbished offices

Could you be an integral part of the OnBuy Family? If so, we want to hear from you!

To submit your application for this exciting Technical Customer Service Advisor opportunity, please click 'Apply' now.