Customer Service Advisor - Social Media

The Opportunity

Hours: 37.5 hours per week over 5 day (Monday - Sunday) Working evening hours and weekends.

The Social Customer Service Team is dedicated to providing world class customer service via digital channels to our millions of consumers across the UK.

An opportunity has arisen to join the Social Customer Service Team as a Social Media Advisor. The successful individual will be the voice of Just Eat across various social media channels including Facebook, Twitter and Instagram. As a result, we are looking for individuals who are passionate about customer service, social media and possess strong written English.

Could you do this?

• Providing real time customer service across Facebook, Twitter, Youtube and multiple Review sites.
• Responding to comments posted on the Just Eat Facebook page and fully resolving problems
• Engaging the social community on the Just Eat Social pages.
• Identifying Just Eat service related discussion on Social Media channels and providing an appropriate response.
• Monitoring and posting competitions/campaigns run on Social Media Channels.
• Approving and replying to comments left on Just Eat YouTube videos.
• Replying to reviews and comments left about Just Eat on Trustpilot, Reviewcentre and blogs.
• Assisting with responding to comments for marketing campaigns and promotions
• Liaising with marketing team regarding customer communications.
• Handling all customer related queries offline via email.

Required skills and experience

• Experience within a customer service focused position.
• Proven experience of using social media sites including Facebook and Twitter or Blog posts in a working environment.
• Knowledge and understanding of online communities
• Understanding of the Just Eat brand and tone of voice.
• Fantastic consumer-oriented communication skills.
• Excellent standard of written English
• Great problem solving and decision making skills
• Can work well under pressure