Solution Delivery Coordinator
Solution Delivery Coordinator
Salary: GBP23,000 - GBP25,000
Hours: Monday to Friday 08:30 - 17:30
Holiday: 25 days + bank holidays
Location: Horsham, West Sussex
Summary
The Solution Delivery Co-Ordinator (SDC) is required to support the Solution Delivery Partners with the planning and organisation of customer's solutions. You'll be responsible for scheduling in all broadband, line, calls, numbering, and porting orders, ensuring the schedule of the overall solution is met. This is an integral role within the team, and you'll need strong organisation and planning skills. You'll also be required to support the Solution Delivery Admin by monitoring the admin inbox and placing suspensions and ceases on behalf of the Credit Control team where required. This position offers the opportunity to work in a mixed and varied role, gaining experience within a growing area of the business. This is a great opportunity to join a rapidly growing organisation with genuine prospects of progression.
Responsibilities
Place orders with UK data service providers and managing through to completion. Ensure that orders placed are in line with the solution agreed with the customer
Accurately action all broadband, line, calls, numbering, and porting orders raised by SDPs
Order all BB, lines, and calls
Set up new telephone/cloud numbers
Manage the porting of numbers in line with defined process, to ensure no delays to the solution competition date
Communicate internally to ensure a quick schedule turnaround - allowing Global 4 to start generating revenue as soon as possible
Communicate professionally with suppliers and build relationships - have key contacts to drive the delivery of the customer's solution
Escalate orders with suppliers for service failures in line with G4's policies and procedures whilst using initiative to exceed customer expectations
Liaise closely with the SD Team Lead and SDPs to ensure workstack and schedules are met
Manage the inbox when the SDA is unavailable
Place suspensions and ceases on behalf of the Credit Control team
Updating the CRM system in line with company work instructions & ensure the information is correct and up to date
Managing your tickets effectively (correct use of note templates, note categories, priorities, etc)
Communicate in a professional and friendly manner
Pro-actively keep up to date with the latest industry practice and products
Promote continual self-development and identifying key areas where further development is required.
Maintain and contribute to a collaborative team environment, communicating professionally and respectfully amongst colleagues.
Promote Global 4's culture, values and vision
Key Requirements
Comfortable communicating to suppliers and naturally
Strong organisation and planning abilities
Effective prioritisation and time management skills
Core understanding of steps required to deliver data connectivity
You'll be experienced in being able to remain resilient in challenging situations and will be able to articulate how you can work effectively under pressure
Have strong IT skills and a working knowledge of windows-based packages and other databases
A team player
Have a strong understanding on the importance of delivering outstanding customer service
Benefits
Reward and recognition awards
Holiday entitlement 25ays' increasing to 30 days with service (plus bank holidays)
Free parking
Pension scheme
Death in service benefit
Sky TV
Ongoing training and development
Free fresh fruit, tea and coffee
Friday beer fridge!
About Us
Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.
Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer
Salary: GBP23,000 - GBP25,000
Hours: Monday to Friday 08:30 - 17:30
Holiday: 25 days + bank holidays
Location: Horsham, West Sussex
Summary
The Solution Delivery Co-Ordinator (SDC) is required to support the Solution Delivery Partners with the planning and organisation of customer's solutions. You'll be responsible for scheduling in all broadband, line, calls, numbering, and porting orders, ensuring the schedule of the overall solution is met. This is an integral role within the team, and you'll need strong organisation and planning skills. You'll also be required to support the Solution Delivery Admin by monitoring the admin inbox and placing suspensions and ceases on behalf of the Credit Control team where required. This position offers the opportunity to work in a mixed and varied role, gaining experience within a growing area of the business. This is a great opportunity to join a rapidly growing organisation with genuine prospects of progression.
Responsibilities
Place orders with UK data service providers and managing through to completion. Ensure that orders placed are in line with the solution agreed with the customer
Accurately action all broadband, line, calls, numbering, and porting orders raised by SDPs
Order all BB, lines, and calls
Set up new telephone/cloud numbers
Manage the porting of numbers in line with defined process, to ensure no delays to the solution competition date
Communicate internally to ensure a quick schedule turnaround - allowing Global 4 to start generating revenue as soon as possible
Communicate professionally with suppliers and build relationships - have key contacts to drive the delivery of the customer's solution
Escalate orders with suppliers for service failures in line with G4's policies and procedures whilst using initiative to exceed customer expectations
Liaise closely with the SD Team Lead and SDPs to ensure workstack and schedules are met
Manage the inbox when the SDA is unavailable
Place suspensions and ceases on behalf of the Credit Control team
Updating the CRM system in line with company work instructions & ensure the information is correct and up to date
Managing your tickets effectively (correct use of note templates, note categories, priorities, etc)
Communicate in a professional and friendly manner
Pro-actively keep up to date with the latest industry practice and products
Promote continual self-development and identifying key areas where further development is required.
Maintain and contribute to a collaborative team environment, communicating professionally and respectfully amongst colleagues.
Promote Global 4's culture, values and vision
Key Requirements
Comfortable communicating to suppliers and naturally
Strong organisation and planning abilities
Effective prioritisation and time management skills
Core understanding of steps required to deliver data connectivity
You'll be experienced in being able to remain resilient in challenging situations and will be able to articulate how you can work effectively under pressure
Have strong IT skills and a working knowledge of windows-based packages and other databases
A team player
Have a strong understanding on the importance of delivering outstanding customer service
Benefits
Reward and recognition awards
Holiday entitlement 25ays' increasing to 30 days with service (plus bank holidays)
Free parking
Pension scheme
Death in service benefit
Sky TV
Ongoing training and development
Free fresh fruit, tea and coffee
Friday beer fridge!
About Us
Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.
Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer