Commercial Administrator
- Recruiter
- Confidential
- Location
- Alfreton
- Salary
- Competitive
- Posted
- 08 Jun 2021
- Closes
- 06 Jul 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Eurocell PLC are a dynamic Manufacturer, Distributor and Recycler of building products, and serves the nation via our network of over 210 trade branches across the UK. We are extremely proud of our significant growth trajectory, and have ambitious growth plans for new branch openings nationwide.
As a stock market listed PLC and 2020 winner of Best Trade Counter and Best Recycler at the National Fenestration Awards, Eurocell is the UK's number 1 for UPVC products within the building industry. We are successful, dynamic, ambitious and looking for great team players to grow with us.
We know that our people are our greatest asset and we are delighted to be growing our team further as we have a requirement for a Commercial Administrator to join our new Head Office and Distribution Centre at Alfreton.
This role is the central point of contact for customer queries essentially within Credit Control; invoice queries, price file management and coordinating the transactional aspects of key account management. Require to support our Senior Business Development Managers and the wider business development team to deliver excellent Customer First service.
You will liaise with departments within our Branch Network and across the wider Eurocell Group including Credit Control and Customer Experience when necessary and closing all communication loops to ensure the efficient management of debt and stock integrity in Branches.
DUTIES:
Responsible for resolving customer queries in relation to orders made through branches, stock queries and deliveries
Accountable for the full cycle of liaison between customer and branch and others involved in ensuring all parties are fully updated with progress
Produce weekly reports to assist the commercial team in managing bad debt and stock control issues
Filling new line forms for new customers in support of the Senior / Business Development Account Managers
Effective and proactive management of bad debt
Reduce stock delivery errors and stock management in Branches
Help the Business Development team with projects
Deliver effective admin support
Minimise exposure to risk; including protection of customer confidentiality, commercially sensitive information and compliance with relevant regulation including GDPR, Money Laundering, Bribery and Financial Conduct Authority (FCA)
KEY SKILLS / EXPERIENCE:
Exceptional customer centric administrator with experience in a similar role
Strong understanding of credit control
Understands commercial environments
Experience with C4C and SAP or similar systems
Advanced skills in Excel to produce CSV files and easy to use reports
Able to take initiative in solving problems
Strong organisational and time management skills
Process and procedure savvy and able to contribute to the development of in-house ways of working to improve customer and Branch experience
BENEFITS:
You will be rewarded with a very competitive basic salary
Pension Plan
Employee discount on Eurocell products
Eurxtras - discounts across many well-known online and high street retailers (Technology, Fashion, Supermarkets, Entertainment, Days Out, Home and Travel)
Employee Assistance Programme
Shares - the option to join a share save scheme and share in the company success
Life assurance
A blend of training, including e-learning and on the job training to help your career development
COVID
Eurocell Plc are open for business and proud to be supporting the building and construction industry. In line with Government guidelines and as an essential retailer, our branches and manufacturing sites remain open.
Like most businesses, Eurocell have adapted our ways of working and environment to ensure that our customers, colleagues and families are safe. All COVID priority actions are in place; with the provision of face masks, social distancing, hand sanitisers, screens, one-way systems and reduced crowding where appropriate. As guidelines change, we will remain flexible and adaptable and continue to update our ways of working to maintain all COVID protective measures.
Strictly No Recruitment Agencies.
Please note, only applications submitted via our Careers site will be considered at this time
As a stock market listed PLC and 2020 winner of Best Trade Counter and Best Recycler at the National Fenestration Awards, Eurocell is the UK's number 1 for UPVC products within the building industry. We are successful, dynamic, ambitious and looking for great team players to grow with us.
We know that our people are our greatest asset and we are delighted to be growing our team further as we have a requirement for a Commercial Administrator to join our new Head Office and Distribution Centre at Alfreton.
This role is the central point of contact for customer queries essentially within Credit Control; invoice queries, price file management and coordinating the transactional aspects of key account management. Require to support our Senior Business Development Managers and the wider business development team to deliver excellent Customer First service.
You will liaise with departments within our Branch Network and across the wider Eurocell Group including Credit Control and Customer Experience when necessary and closing all communication loops to ensure the efficient management of debt and stock integrity in Branches.
DUTIES:
Responsible for resolving customer queries in relation to orders made through branches, stock queries and deliveries
Accountable for the full cycle of liaison between customer and branch and others involved in ensuring all parties are fully updated with progress
Produce weekly reports to assist the commercial team in managing bad debt and stock control issues
Filling new line forms for new customers in support of the Senior / Business Development Account Managers
Effective and proactive management of bad debt
Reduce stock delivery errors and stock management in Branches
Help the Business Development team with projects
Deliver effective admin support
Minimise exposure to risk; including protection of customer confidentiality, commercially sensitive information and compliance with relevant regulation including GDPR, Money Laundering, Bribery and Financial Conduct Authority (FCA)
KEY SKILLS / EXPERIENCE:
Exceptional customer centric administrator with experience in a similar role
Strong understanding of credit control
Understands commercial environments
Experience with C4C and SAP or similar systems
Advanced skills in Excel to produce CSV files and easy to use reports
Able to take initiative in solving problems
Strong organisational and time management skills
Process and procedure savvy and able to contribute to the development of in-house ways of working to improve customer and Branch experience
BENEFITS:
You will be rewarded with a very competitive basic salary
Pension Plan
Employee discount on Eurocell products
Eurxtras - discounts across many well-known online and high street retailers (Technology, Fashion, Supermarkets, Entertainment, Days Out, Home and Travel)
Employee Assistance Programme
Shares - the option to join a share save scheme and share in the company success
Life assurance
A blend of training, including e-learning and on the job training to help your career development
COVID
Eurocell Plc are open for business and proud to be supporting the building and construction industry. In line with Government guidelines and as an essential retailer, our branches and manufacturing sites remain open.
Like most businesses, Eurocell have adapted our ways of working and environment to ensure that our customers, colleagues and families are safe. All COVID priority actions are in place; with the provision of face masks, social distancing, hand sanitisers, screens, one-way systems and reduced crowding where appropriate. As guidelines change, we will remain flexible and adaptable and continue to update our ways of working to maintain all COVID protective measures.
Strictly No Recruitment Agencies.
Please note, only applications submitted via our Careers site will be considered at this time