Account Manager

Competitive salary of GBP19,000 per annum plus
02 Jun 2021
24 Jun 2021
Contract Type
Full Time
We currently have an exciting opportunity available for an Account Manager to join the team based in Shoeburyness. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary, of GBP19,000 per annum plus quality bonus, OTE GBP26,200.

As an Account Manager, you will offer an exceptional level of service to Onecom customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.

Responsibilities as our Account Manager:

- Managing a portfolio of accounts

- Providing support to our customers and the sales teams

- Displaying a polite and professional telephone manner at all times

- Liaising with business customers in resolving problems and answering queries via telephone, email and webchat, working to a 'first call' resolution target

- Attending meetings with potential and existing customers

- Playing an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future

- Managing relationships at all points up to Director level

- Acting as the escalation point for every eventuality - inspiring confidence in the customer as the 'go-to' contact

- Managing and maintaining bespoke and complex accounts, each with varying requirements

- Generating bespoke reports each month for selected customers

- Pro-actively ensuring that the customer never has to chase us for an update on any query

- Delivering presentations to potential and existing customers

What you'll need to succeed as our Account Manager:

- Awareness of market trends and changes in the industry

- The ability to prioritise between active clients and back-office administration

- Able to create complex and bespoke tariff reports for clients

- Able to build and manage internal relationships with other teams and departments

- Must be able to stay calm and positive when dealing with challenging customers

- Excellent communication and organisational skills

- Must be able to work well under pressure and remain calm in stressful situations

- Customer-focused and passionate about service

- A proactive approach

- Ability to work to strict deadlines and prioritise workload

- Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit

- A confident and persuasive manner

- Strong organisational and negotiation skills

- Excellent telephone manner including listening skills

- Strong problem-solving skills

- Attention to detail and accuracy

If you're looking for a new challenge and would like to be considered as our Account Manager, please click apply now! We'd love to hear from you

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