Customer Service Advisor
- Recruiter
- Confidential
- Location
- Southampton
- Salary
- up to GBP22,000
- Posted
- 07 Jun 2021
- Closes
- 05 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisor
Southampton
The central team has been set up to support the Groups accident repair centres with bookings and the customer journey, a newly created role, reporting directly to the Central Team Manager.
This is an exciting opportunity for someone with a strong background in customer service, call centre and customer facing based experience.
Main Duties:
Outbound and inbound call handling
Diary management
Data entry
Communication through multiple channels
Liaising with clients
What we're looking for:
Excellent verbal and written skills
Experience of problem solving and complaint handling
Strong interpersonal/communication skills
Very good organisational skills
The ability to work and keep calm under pressure
Strong personal presence, confidence and credibility
Previous experience of working to targets and SLA's
Ability to capture data accurately and within guidelines
Technical knowledge/mechanical background desirable
Good knowledge of Microsoft programmes, outlook, excel
What's on offer?:
Salary: up to GBP22,000
Hours of work:
Monday to Friday, 8.00-17.30
Southampton
The central team has been set up to support the Groups accident repair centres with bookings and the customer journey, a newly created role, reporting directly to the Central Team Manager.
This is an exciting opportunity for someone with a strong background in customer service, call centre and customer facing based experience.
Main Duties:
Outbound and inbound call handling
Diary management
Data entry
Communication through multiple channels
Liaising with clients
What we're looking for:
Excellent verbal and written skills
Experience of problem solving and complaint handling
Strong interpersonal/communication skills
Very good organisational skills
The ability to work and keep calm under pressure
Strong personal presence, confidence and credibility
Previous experience of working to targets and SLA's
Ability to capture data accurately and within guidelines
Technical knowledge/mechanical background desirable
Good knowledge of Microsoft programmes, outlook, excel
What's on offer?:
Salary: up to GBP22,000
Hours of work:
Monday to Friday, 8.00-17.30