New Business Jeopardy Manager
Do you have experience in provisioning and want to be part of the UK's #1 independent provider of voice, connectivity, mobile, phone system and cloud services.
Daisy Communications are recruiting for a New Business Jeopardy Manager. You will mainly be overseeing all New Business orders and working with both provisioning (all products but mainly Ethernet at present) ensuring that the orders go through to bill as quickly as possibly to create a perfect experience for our new customers.
Location: Nelson
Salary: Dependent on Experience
Responsibilities:
* Providing exceptional support and service to our customers
* To support the provisioning teams and sales teams by running daily reports on current orders and looking for bottle necks and delays and trying to alleviate these blockages.
* Provisioning and Managing customer orders using our mainframe internal systems as required
* Liaise with Partners and suppliers to resolve issues taking full ownership, providing regular, proactive updates.
* Handle incoming escalation calls from our customers and sales as required
* Investigation into root cause of recurrent provisioning issues
* Provide technical advice to Sales agents and internal staff and report back on areas of concern such as repeated issues with solutions sold by sales and make recommendations for improvement
* Attend customer face to face meeting as and when required
* Co-ordinate jobs and arrange engineer visits as required
* Schedule and action all tasks to completion within specified timescales
* Ensure all systems are kept fully updated for each action and point of customer contact
Do you have the following experience?
* Telecoms experience essential, including Mobile, Voice or Data related.
* Be able to demonstrate an ability to work within a fast paced environment within the service industry.
* Take ownership of issues and follow through to conclusion
* Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
* To build and maintain good working relationships both internally and externally.
Why work for Daisy Communications?
* We have recently achieved a Two Star Accreditation from Best Companies, meaning we have "Outstanding Levels" of Employee Engagement - there has never been a better time to join us!
* We are also within the top 10 telecoms companies to work for in the UK
Here are some of the other benefits that we offer???
25 days holidays, plus bank holidays, and the option to purchase up to 35 days
* An additional day off on your birthday or if you're getting married
* Eye care vouchers available and discounted Medicash membership
* Access to discounts and savings at more than 1,200 retailers
* Auto enrollment following probation into a salary pension scheme
* Access to exclusive offers on a range of Daisy products
Daisy Communications are recruiting for a New Business Jeopardy Manager. You will mainly be overseeing all New Business orders and working with both provisioning (all products but mainly Ethernet at present) ensuring that the orders go through to bill as quickly as possibly to create a perfect experience for our new customers.
Location: Nelson
Salary: Dependent on Experience
Responsibilities:
* Providing exceptional support and service to our customers
* To support the provisioning teams and sales teams by running daily reports on current orders and looking for bottle necks and delays and trying to alleviate these blockages.
* Provisioning and Managing customer orders using our mainframe internal systems as required
* Liaise with Partners and suppliers to resolve issues taking full ownership, providing regular, proactive updates.
* Handle incoming escalation calls from our customers and sales as required
* Investigation into root cause of recurrent provisioning issues
* Provide technical advice to Sales agents and internal staff and report back on areas of concern such as repeated issues with solutions sold by sales and make recommendations for improvement
* Attend customer face to face meeting as and when required
* Co-ordinate jobs and arrange engineer visits as required
* Schedule and action all tasks to completion within specified timescales
* Ensure all systems are kept fully updated for each action and point of customer contact
Do you have the following experience?
* Telecoms experience essential, including Mobile, Voice or Data related.
* Be able to demonstrate an ability to work within a fast paced environment within the service industry.
* Take ownership of issues and follow through to conclusion
* Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
* To build and maintain good working relationships both internally and externally.
Why work for Daisy Communications?
* We have recently achieved a Two Star Accreditation from Best Companies, meaning we have "Outstanding Levels" of Employee Engagement - there has never been a better time to join us!
* We are also within the top 10 telecoms companies to work for in the UK
Here are some of the other benefits that we offer???
25 days holidays, plus bank holidays, and the option to purchase up to 35 days
* An additional day off on your birthday or if you're getting married
* Eye care vouchers available and discounted Medicash membership
* Access to discounts and savings at more than 1,200 retailers
* Auto enrollment following probation into a salary pension scheme
* Access to exclusive offers on a range of Daisy products