The Vale of Glamorgan (Bro Morgannwg)
Excellent benefits
07 Jun 2021
05 Jul 2021
Contract Type
Full Time
Due to expansion we are looking to recruit a Customer Account Admin Support who will be the first point of contact for customers, delivering excellent customer service.

Main Duties :

The Customer Account Admin Support will be responsible for handling all aspects of customer service from basic order processing, also including pricing, quotations, credits, returns, as well as providing admin support. This is a fixed contract until 31st March 2022, with potential opportunity to progress to UK Customer Account Manager.

Processing of customer orders

Providing updates to customers on back orders

Provide quotations, understand profit margins

Processing customer returns and raising credits where appropriate

Ensuring the highest level of accuracy to ensure orders are correct and customer queries are kept to a minimum, including customer contact details

Providing admin support for UK Team Manager and Field Sales Manager as required

Liaise with and maintain good working relationships with Demand Planning, Warehouse & Distribution, Finance and Buying

Ensuring internal policies and operating procedures are followed

Personal attributes:

Team player, can step in and support colleagues when required

Professional, courteous and articulate

Experience in a customer facing environment, preferably customer service

Competent with Microsoft Office applications (Excel, Word and Outlook)

The company offer excellent benefits and working environment and opportunity to go on to a permanent role and progress.

This is initially a 9 month contract with a view to extend.

Salary is GBP17375 working 9-5 Monday to Thursday with an early finish of 4pm on a Friday