Programme Assistant - Ronson Family Centre

Jewish Care
30 May 2021
17 Jun 2021
Contract Type
Full Time
The Programmes Assistant is a newly formed role and will evolve as the new strategy is developed and implemented. The senior Community Centre team consists of four Community Hub Managers and an overarching Senior Programme Design Manager and central services leads of Digital Skills, Befriending and Meals on Wheels. Each Programmes Assistant is responsible for supporting the welfare of service users attending and for implementing the programming as led by the Senior Programme Design Manager, Community Hub Manager and Programming Coordinator.These posts are for 30 hours per week. The actual salary for 30 hours per week is GBP15,724 per annumWorking to the Programmes Coordinator, Programmes Assistant is responsible for front line delivery of day services to Jewish Care members.We are seeking 4 new Programme Assistants to join our team at our Ronson Family Centre based at our Sandringham Campus in Stanmore on a full time basis.You will be responsible for:* Day-to-day operational delivery of culturally specific Jewish Day service for older people, people living with dementia and associated programming and events.* Running and taking part in activities and programming across service responsibility in line with agreed standards* Work collaboratively with programming teams to set up appropriate technology to support members taking part in activities at home.* Working collaboratively with internal and external colleagues to take part in safeguarding concern enquiries, follow up appropriately and to enhance the quality of life of older people.* Where required, carry out actions as indicated in a person's care plan or associated documents and in collaboration with internal Social Work colleagues, relatives, and external agencies to ensure members with higher support needs can participate safely.* Where appropriate and in partnership with the Senior OT (dementia lead), promote the Montessori approach to dementia care.* Participate in the effective and safe delivery of transport services across the older people's services in collaboration with drivers.* Supporting members to coordinate and organise their transport arrangements to and from the centre to include help with booking and managing dial-a-ride, other community transport private hire and public transport.* Working collaboratively to support the Hub Manager specialisms of Community, Digital, Dementia and Programming to ensure that the Community Services team can effectively share best practice and work in partnership to deliver outstanding services that are consistently meeting the needs of our current and future client group.What you will need:* NVQ level or equivalent experience* Minimum 2 years' experience in a front-line role, working with older and/or disabled people* Minimum 2 years' experience of working with people living with dementia in a personal or professional role* Experience leading a team of volunteers* Experience working in a complex multi stakeholder environment* Experience of or an interest in working in a co-production culture* Knowledge of the Jewish community, across all levels of observance, local parlance, and festivities* Knowledge of The Care Act, The Mental Capacity Act, DOLS and general adult safeguarding best practice* Knowledge of General Data Protection Regulations and their practical application in day to day operational work* Ability to ensure that Jewish Care can continuously improve its services through rigorous management, monitoring and measurement against business plans, budgets, targets and KPIs* Exceptional customer service skills, with the ability to deliver a consistently high-quality customer experience* Ability to work empathetically and respectfully with people of all ages and abilities* Outstanding administrative, management and organisational skills, with the ability to work within tight deadlines and budgets* Ability to use own initiative and work independently* Ability to handle challenging situations gently, with confidence and integrity* Ability to lead and be led amongst a highly creative and collaborative peer group* Ability to work in a team and build trusting relationships with others* Outstanding verbal and written communication skills and the ability to influence people at all levels, both within and outside Jewish Care* Excellent problem-solving skills, and able to think clearly under pressure* High levels of IT literacy in the use of modern business systems e.g., Microsoft Office Suite, Internet and cloud-based services and Customer Relationship Management (CRM) systemsClosing date for applications is Wednesday 16th June 2021.Interviews will be held between 17th & 28th June 2021For a full job description for this role please email are a team of many different backgrounds and culturesJewish Care is the leading health and social care charity serving the Jewish community in the UK. Thou