Customer Service Advisor

Recruiter
Vitality
Location
Bournemouth
Salary
19500.00 GBP Annual
Posted
28 May 2021
Closes
22 Jun 2021
Contract Type
Permanent
Hours
Full Time

Vitality, Customer Service Advisor - Member Care, Bournemouth, GBP19,500 + Bonus + Benefits, Start Date 23rd July

We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards.

It's what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you.

As ourCustomer Service Advisor, you'll get the benefits our members enjoy, including:

- Our award-winning private Vitality Health insurance + wellness incentive programme

- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV and half-price gym memberships to name a few!

- Personal health fund + Life Assurance

- Stakeholder Pension Plan with employer contribution

- 25 days annual leave + Bank holidays + option to buy and sell 5 more

- Flexible benefits package

- Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

- A genuine opportunity to grow and establish a long-term career

As our Customer Service Advisor, you will be required to answer our customer's telephone and written queries and take ownership for their resolution. You will also process corporate claims in an accurate and timely manner, assessing and analysing accounts and invoices in line with department KPI's

You will be working 40 hours per week based on a shift pattern between 8am - 7pm Monday to Friday and occasional Saturdays from 9am-1pm

What we are looking for in our ideal Customer Service Advisor:

In order to excel in this role, you will be able to demonstrate strong customer-focused skills and great listening skills. You'll treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important.

With the knowledge of our products and your polite, professional manner you will make sure that every customer you speak to puts the phone down feeling like they've had a world-class Vitality experience.

Ideally, you'll already have experience working within customer service and have the ability to handle telephone calls with confidence, maturity and sensitivity. PC skills are also essential as you will be working across a variety of systems.

Closing Date: Friday 9th July 2021

Working for Vitality, you will experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our Customer Service Advisor, thenplease click 'apply' today.