IT Service Design and Transition Manager

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment, flexible working opportunities, an excellent work/life balance, a strong emphasis on training and development, professional challenge and variety and a central and well-connected Head Office location in the heart of the city of Winchester.

We have an exciting opportunity for a IT Service Design and Transition Manager to join the IT Service Management Team. You will be joining a digitally progressive organisation where you will have the chance to add considerable value as we seek to improve front line services through technological advancement.

As a Subject Matter Expert for the Service Transition Process, you will provide support and guidance to projects to achieve successful transition of services into production. You will also build and maintain relationships with Project & Programme Managers, and Service Delivery to influence their decisions regarding the approach to the implementation of new/changed services. This will include being accountable for Service Design and Transition activities for IT services within the business. You will also define and be responsible for designing fit for purpose end-to-end service models, aligned to ITIL best practice.

Your role will have strong links with the Change Management team, therefore you will have a good understanding of change management best practice, alongside integration with the other IT Service Management processes such as Incident and Problem Management, to ensure a seamless process as projects and changes transition into our production environment.

Using your knowledge and experience you will continuously improve the current Service Design and Transition process to ensure best practice is being followed and suggest improvements to the process.

What We Can Offer You

We are committed to your individual success, so offer continuous development and a wide array of progression paths, alongside a generous benefits package including;

• Flexible working
• A minimum 26 days annual leave entitlement (rising to 30 days after 5 years local government service)
• Access to Local Government Pension Scheme
• Employee Support Services
• Family friendly policies