Senior Infrastructure Engineer

The purpose of this role is to provide 3rd line IT Infrastructure support along with delivering IT projects and supporting business innovation and growth, whilst equally involved in BAU operations. Candidate should have at least 5 years of hands-on technical experience working within an infrastructure team with a proven track record of delivering complex Infrastructure projects on premise and in Azure and AWS. Being the primary escalation point in absence of the infrastructure manager.

Main Responsibilties:

• You will be responsible for developing existing infrastructure components.
• Liaise with architecture, engineering, operations and release teams across multiple offices
• Provisioning, maintenance, and monitoring of infrastructure assets on premise, Azure/AWS and O365.
• Implement security controls to help the organisation protect Intellectual Property and customers data.
• Use Configuration Management tools to control our compute resources
• Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop
• Work with global IT teams and partners to understand corporate polices, processes and initiatives and work with the local teams to implement and monitor.
• Delivering technical end solutions, both individually on smaller projects and leading larger projects
• Work as a Technical Specialist to implement bespoke solutions, ensuring that projects are delivered to specification and within agreed timelines
• Improve and maintain existing systems (hardware and software) within the server infrastructure
• Improve orchestration and automation by developing scripts and tools utilised within the team
• Maintains images and logon scripts. Install, configure, and troubleshoot key bespoke applications
• Take ownership of critical incidents and Business impacting changes
• Form part of the On-Call function (24/7/365) to support availability of business systems

The Person

• Adaptable and flexible within demanding and challenging environments, confident in your own ability as a Subject Matter Expert
• Ability to communicate with and understand business stakeholders as well as technical specialist and non-technical colleagues
• Experience working within an onshore & offshore business model
• Able to assimilate new technologies quickly and efficiently to a proficient level
• Remain calm under pressure and maintain excellent service levels in sometimes difficult circumstances

Technical Skills:

• Excellent Knowledge of Server 2012, 2016, 2019
• Excellent Knowledge of VMware, ESX Servers
• Excellent Knowledge of Active Directory and Group Policy Management
• Excellent Knowledge Core Windows server technologies (IIS, DHCP, DNS, PKI)
• Excellent Knowledge of Exchange, Office 365, messaging systems
• Excellent Knowledge Microsoft Intune
• Excellent Knowledge of SAN storage & backup technologies (Veeam, Zerto)
• Experience working with Cloud environments, Azure & AWS administration skills
• Excellent knowledge of Windows deployment service and WSUS for patch management
• Ability to analyse system logs
• Strong Scripting Languages and Automation skills (PowerShell)
• Knowledge of desktop operating systems, installation, and configuration
• Working Knowledge of Linux (desirable)
• Knowledge of an ITIL service management tool (e.g. Service Now, ITSM)
• Understanding of IT Change, Incident, Problem and Release management (ITIL)
• The very nature of the role can sometimes require an earlier start or a later finish
• Identity Management: Active Directory / AD FS (SSO) / Azure AD Connect / Azure Active Directory / Multi-Factor Authentication
• Active Directory Domain Services (Migration/Deploy/GPO/DNS/DHCP/Security)
• Messaging / Virtualisation / Mobile Device Management

One or more of these would accreditations be desirable:

• Microsoft Azure Administrator
• Microsoft 365 Enterprise Administrator
• Microsoft Windows Server Administrator

At least three years' experience in one or more of the following servers and cloud application technologies:

• Content control and cloud messaging security (Mimecast, Exchange Online Protection etc.)
• Disaster Recovery, Backup and Replication (i.e. Zerto, VEEAM, Azure site recovery etc.)
• Identity management and conditional access technologies (i.e. Azure MFA and PIM, AD FS,etc.)
• Microsoft 365 applications and services
• Windows Server and associated services including patching, maintaining, and administering roles and features
• Virtualisation