Vulnerable Person Responder

To provide the first point of contact service for service users (over the phone) in an efficient, effective and courteous manner.

Client Details

A leading provider of community equipment based in Worcester who are expanding rapidly.

Description

Provide empathetic first line support to vulnerable service users
Ensure accurate clinical information is passed to staff, and other health-care professionals
Carry out well-being and other scheduled service user calls as required
Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to the service user or loved one/carer
Establish relationships with service users and their loved ones to ensure that they feel informed and engaged
Prioritise alerts and notifications, working autonomously to provide reactive support

Profile

Be empathetic and passionate towards vulnerable service users
Happy to carry out shift work
Live within the Malvern Hills DistrictJob Offer

Progression opportunity
Solid training platform
Long-term career with a growing business