IT Systems and Support Analyst
- Recruiter
- Action for Carers (Surrey)
- Location
- Guildford
- Salary
- Competitive
- Posted
- 28 May 2021
- Closes
- 19 Jun 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
About the role
In this varied role you will be involved in a wide range of tasks from the detailed to low level assistance to our 88 staff.
Assisting the IT manager, your role will include a mixture of tasks from : trouble shooting data/technical issues; medium sized analysis and developments around the systems; Training; Local Hardware configuration; liaison between the outsourced network/phone providers and general IT questions and solutions.
As well as helping the IT manager to drive change and deliver efficiencies, you will support the charity and its staff, whether that be in how to use the carer database; email issues; phone or laptop problems and office tools.
About you
Our systems and solutions are not complex and as such, this role is not a highly technical role but one where you must bring along practical experience and know-how, in order to build a rapport and a trust with the frontline teams. What is more important is that you have the ability to find solutions through support / process system change in order to ensure the business teams can function effectively.
Somebody with a medium level of IT skills/knowledge in a wide range of abilities is more preferable to a candidate with expert knowledge in one field. The successful candidate will have the ability to converse with outsource providers on IT subjects (such as VoIP; Cyber security; Active Directory) in order to get the best support for the organisation.
You must have demonstrable experience of handling a variety of technical enquiries in a busy environment and experience and understanding of IT and mobile phone equipment and hardware. Furthermore, you will have experience of code writing in VBA at a minimum and a mid level knowledge of SQL coding. You will also have proven experience in collating, analysing and reporting on data.
This role will be predominantly office-based with some opportunities for home working as you progress in the role.
About us
This is a role where you really can make a difference - Action for Carers (Surrey) has a vision ‘to enable all unpaid carers to have a voice and access support to improve their quality of life and wellbeing.’ You will be joining a committed, passionate, local charity determined to make a difference to young and adult carers across Surrey.
Finally, we are a charity that nurtures and values our workforce, we are a ‘carers confident’ charity which means that our policies and practices are supportive to employees with caring responsibilities. We also a generous holiday entitlement which starts at 28 days per year plus bank holidays. Finally, our full-time working week is 36 hours, which gives our teams the flexibiilty they want and need.
So, if you want to work in a friendly and flexible workplace apply today.
In this varied role you will be involved in a wide range of tasks from the detailed to low level assistance to our 88 staff.
Assisting the IT manager, your role will include a mixture of tasks from : trouble shooting data/technical issues; medium sized analysis and developments around the systems; Training; Local Hardware configuration; liaison between the outsourced network/phone providers and general IT questions and solutions.
As well as helping the IT manager to drive change and deliver efficiencies, you will support the charity and its staff, whether that be in how to use the carer database; email issues; phone or laptop problems and office tools.
About you
Our systems and solutions are not complex and as such, this role is not a highly technical role but one where you must bring along practical experience and know-how, in order to build a rapport and a trust with the frontline teams. What is more important is that you have the ability to find solutions through support / process system change in order to ensure the business teams can function effectively.
Somebody with a medium level of IT skills/knowledge in a wide range of abilities is more preferable to a candidate with expert knowledge in one field. The successful candidate will have the ability to converse with outsource providers on IT subjects (such as VoIP; Cyber security; Active Directory) in order to get the best support for the organisation.
You must have demonstrable experience of handling a variety of technical enquiries in a busy environment and experience and understanding of IT and mobile phone equipment and hardware. Furthermore, you will have experience of code writing in VBA at a minimum and a mid level knowledge of SQL coding. You will also have proven experience in collating, analysing and reporting on data.
This role will be predominantly office-based with some opportunities for home working as you progress in the role.
About us
This is a role where you really can make a difference - Action for Carers (Surrey) has a vision ‘to enable all unpaid carers to have a voice and access support to improve their quality of life and wellbeing.’ You will be joining a committed, passionate, local charity determined to make a difference to young and adult carers across Surrey.
Finally, we are a charity that nurtures and values our workforce, we are a ‘carers confident’ charity which means that our policies and practices are supportive to employees with caring responsibilities. We also a generous holiday entitlement which starts at 28 days per year plus bank holidays. Finally, our full-time working week is 36 hours, which gives our teams the flexibiilty they want and need.
So, if you want to work in a friendly and flexible workplace apply today.