Community Manager for Digital Platforms

Job Title and Grade: Community Manager

Location: Temp Remote / Breakspear Park, Breakspear Way, Hemel Hempstead, HP2 4UL - Due to COVID-19 you will initially be required to work from home, but with a view to become more office based once restrictions are lifted.

Department: Marketing and Brand

Hours: 22.5 Hours

Pay: GBP24,000 - GBP30,000 per annum pro rata

Do you have a passion for creating interactive content and building digital communities? Would you like to be the voice of NHS Professionals amongst our member communities in a brand new role?

If you answered 'yes' to the above, we'd love to hear from you!

We are looking for a Community Manager with a passion for building and engaging communities to help support and develop our member engagement marketing strategy. Our member community is the very heart of our business and we are looking for somebody to be the voice of NHS Professionals, being informative and helpful to support our members.

Role summary:

You will be primarily responsible for launching and growing our online members community, representing, supporting and being the voice of the company for our members within the communities. You will be passionate about providing frequent content, through news, articles, videos and more to spark discussions in the community and drive engagement. You will also be responsible for moderating and responding to customers queries in a timely manner.

Reporting into the Strategic Marketing Manager, this role will not only plan, coordinate, execute NSHP's marketing activity across online communities but also ensure you identify areas for improvement based on members feedback.

• Producing engaging digital content to spark conversations, including driving campaign messaging
• Monitor and report member feedback including potential PR issues
• Continue to look for areas of improvement and bring back findings to the wider business.
• Being the voice of NHSP amongst the community, moderating and responding to comments and customer queries in a timely manner
• Coordinating with the Strategic Marketing Managers and the Bank Member Engagement team to ensure content is aligned
• Identify potential influencers/brand advocates within the community and building relationships
• Staying up to date with the latest trends and technology

About The Candidate

Skills/Responsibilities:

To apply for this post, we simply ask that you will be passionate about creating content within communities and eager to grow within the team, and you will have:

• A-level qualified or equivalent level of experience.
• Excellent MS Office 2010 and earlier - skills MUST include excellent proficiency of PowerPoint, Word and Excel.
• Previous experience working within a similar role.
• Experience using HTML, content management systems, email, search and digital marketing.
• Excellent copywriting skills and experience creating interactive content.
• Able to work autonomously, self-manage and prioritise tasks in a fast-paced environment and ale to 'get things done' against deadlines.
• Excellent customer service skills with customers, colleagues and other staff.
• Understanding of marketing principles used to develop campaigns.
• Demonstrate good levels of English language and writing with basic copywriting skills.
• Good use and understanding of social media for Marketing & communications purposes.
• Evidence of having worked within environments where equality and diversity are critical and able to show commitment to those principles.

About Us

NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.

We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.

NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.

Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a 'One NHSP' team who feel knowledgeable, confident and empowered.

What perks are we offering in return?

• Competitive salary with the opportunity for progression for exceptional performers
• 27 days' annual leave per year plus 8 public holidays
• Access to a stakeholder pension scheme
• Health and wellbeing support
• Access to a discount scheme and an employee recognition scheme.
• Agile working
• Ability to buy and sell annual leave

Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.