Application Support Analyst (Ecommerce)
- Recruiter
- Confidential
- Location
- Weybridge
- Salary
- 30000.00 - 33000.00 GBP Annual
- Posted
- 05 Jun 2021
- Closes
- 03 Jul 2021
- Sectors
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
Our client, a global IT Solutions business, is hiring an Application Support Analyst (Ecommerce) for their European headquarters located in Weybridge, Surrey.
PURPOSE OF THE JOB:
* The Application Support Analyst will spearhead necessary changes needed within the Application Support Team to ensure it can provide the relevant support as per business expectations, growing in its capability and capacity by introduction of new ways of working, expertise, coaching, and implementation of effective monitoring tools.
* To provide support to eCommerce managers for eCommerce platform operations
* To engage with the eCommerce managers and the operation team to resolve any issues, implementations or queries related to systems.
* As part of the role you will be required to provide technical assurance and consultancy, ensuring compliance to standards for change initiatives, whilst maintaining a robust and secure production service
* This role usually work and cover evening time(6pm to 10pm) and weekend day time (Sat, Sun) base on British time
KEY ACCOUNTABILITIES:
* Providing direct IT support to the eCommerce managers and operation team. (response and handling of service requests and system troubleshooting)
* To handle all business queries received and seeing through to resolution where possible, and where required, logging with appropriate 3rd parties.
* Understanding the company's eCommerce platform and providing a proper guide to the eCommerce managers and operations team.
* Clearly understanding the client's requirements and liaising between the EU subsidiaries and Headquaters to ensure requirements are fully captured.
* Involve in the meetings and workshops associated with internal clients.
* Maintaining and forming new relationships with internal clients, HQ and development team.
* Actively seeks opportunities to develop knowledge and experience, internally and externally.
* Provide guidance and best practice to Change Management team to ensure new initiatives incorporate relevant standards and monitoring tools.
* Develop strategies to log, debug, prioritise and deliver solutions related to business needs.
* Develop clear communication channels with business owners to ensure they are fully informed of any potential issues or concerns.
EDUCATION:
* Educated to degree level or equivalent
SKILLS AND ATTRIBUTES:
Essential:
* Cross-functional team player with a strong mix of technical and functional experience in eCommerce systems, including product information management, order management, payment processing, content management solutions.
* Minimum 5 years' experience and have have technical knowledge on eCommerce platform operations, development (i.e. Hybris, Magento)
* Experience supporting with Ecommerce systems, SAP Hybris, Adobe Experience Manager.
* Familiarity with eCommerce analytics reporting needs and Adobe Analytics
* Understanding of SQL
* Proven understanding of computer operations and troubleshooting for eCommerce platforms
* Excellent knowledge of web platforms and systems integration
* Detailed functional knowledge of all major ecommerce business processes
* Knowledge of the MS Office suite (Work, iExcel, PowerPoint,Outlook)
* Very strong relationship building and influencing skills
* Excellent written and verbal communication skills
* Analytical thinking with the ability to pick up new ideas and subject matter quickly
EXPERIENCE:
Essential:
* 5+ years of equivalent of Ecommerce systems support
HOURS OF WORK:
37.5 hour week. Some weekend and evening work may be required for emergencies and supporting store operating hours
Note: This job description summarizes the main aspects of the job, but does not cover all the duties that the jobholder may be required to perform. This document is intended to enhance the understanding between the Manager and the employee and may be changed/amended as the job/business needs require
PURPOSE OF THE JOB:
* The Application Support Analyst will spearhead necessary changes needed within the Application Support Team to ensure it can provide the relevant support as per business expectations, growing in its capability and capacity by introduction of new ways of working, expertise, coaching, and implementation of effective monitoring tools.
* To provide support to eCommerce managers for eCommerce platform operations
* To engage with the eCommerce managers and the operation team to resolve any issues, implementations or queries related to systems.
* As part of the role you will be required to provide technical assurance and consultancy, ensuring compliance to standards for change initiatives, whilst maintaining a robust and secure production service
* This role usually work and cover evening time(6pm to 10pm) and weekend day time (Sat, Sun) base on British time
KEY ACCOUNTABILITIES:
* Providing direct IT support to the eCommerce managers and operation team. (response and handling of service requests and system troubleshooting)
* To handle all business queries received and seeing through to resolution where possible, and where required, logging with appropriate 3rd parties.
* Understanding the company's eCommerce platform and providing a proper guide to the eCommerce managers and operations team.
* Clearly understanding the client's requirements and liaising between the EU subsidiaries and Headquaters to ensure requirements are fully captured.
* Involve in the meetings and workshops associated with internal clients.
* Maintaining and forming new relationships with internal clients, HQ and development team.
* Actively seeks opportunities to develop knowledge and experience, internally and externally.
* Provide guidance and best practice to Change Management team to ensure new initiatives incorporate relevant standards and monitoring tools.
* Develop strategies to log, debug, prioritise and deliver solutions related to business needs.
* Develop clear communication channels with business owners to ensure they are fully informed of any potential issues or concerns.
EDUCATION:
* Educated to degree level or equivalent
SKILLS AND ATTRIBUTES:
Essential:
* Cross-functional team player with a strong mix of technical and functional experience in eCommerce systems, including product information management, order management, payment processing, content management solutions.
* Minimum 5 years' experience and have have technical knowledge on eCommerce platform operations, development (i.e. Hybris, Magento)
* Experience supporting with Ecommerce systems, SAP Hybris, Adobe Experience Manager.
* Familiarity with eCommerce analytics reporting needs and Adobe Analytics
* Understanding of SQL
* Proven understanding of computer operations and troubleshooting for eCommerce platforms
* Excellent knowledge of web platforms and systems integration
* Detailed functional knowledge of all major ecommerce business processes
* Knowledge of the MS Office suite (Work, iExcel, PowerPoint,Outlook)
* Very strong relationship building and influencing skills
* Excellent written and verbal communication skills
* Analytical thinking with the ability to pick up new ideas and subject matter quickly
EXPERIENCE:
Essential:
* 5+ years of equivalent of Ecommerce systems support
HOURS OF WORK:
37.5 hour week. Some weekend and evening work may be required for emergencies and supporting store operating hours
Note: This job description summarizes the main aspects of the job, but does not cover all the duties that the jobholder may be required to perform. This document is intended to enhance the understanding between the Manager and the employee and may be changed/amended as the job/business needs require