Customer Services Administrator
- Recruiter
- Cellmark
- Location
- Abingdon
- Salary
- Competitive
- Posted
- 29 May 2021
- Closes
- 19 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
We are looking for a Customer Services Administrator to join our busy and multi-functional Customer Services department to provide excellent administrative service.
At Cellmark, we recognise that our customers define our service quality and we should always strive to meet their needs through service innovation and continuous improvement. If this sounds like the position that you are looking for then Cellmark may be the place for you.
Customer Services Administrator Responsibilities:
• Contacting customers by telephone and in writing to clarify outstanding issues relating to case registration forms.
• Inputting customer details and case data into the computer.
• Preparation and despatch of automated standard form letters.
• Compilation, storage and despatch of mouth swab and finger prick sampling kits.
• Provide reception cover by answering the switchboard and dealing with external and internal visitors.
Customer Services Administrator Requirements:
• This is a busy and varied role that would suit a highly organised and structured individual who is used to completing tasks to strict deadlines.
• The ability to copy type with a high level of accuracy and handle a range of tasks is essential. You will also have good concentration, meticulous attention to detail, and accurate record keeping as well as the ability to communicate clearly and concisely in both written and verbal forms.
• Due to the nature of work we undertake, all applicants must have lived in the UK continuously in the past 3 years and will be required to obtain security clearance which we will arrange.
About Cellmark:
Cellmark is one of the UK's largest providers of DNA and forensic testing services to the police, and a leading supplier of paternity and drug testing services to government agencies, the legal community and the general public. With more than 450 employees we have an excellent reputation for quality, reliability and speed of delivery built over 30 years of innovation and service excellence.
Location: Abingdon, Oxfordshire
Contract type: Permanent
Hours: 37.5
Salary: GBPCompetitive
In addition to a competitive salary, you will receive the following benefits:
• Private medical insurance
• Permanent Health Insurance (long-term sickness cover up to 2 years)
• 25 days annual leave plus statutory, bank & public holidays
• 9 ?? x salary life insurance
• Perkbox membership
• Default Pension Salary Exchange option
• 24 hour Employee Assistance Programme
• Eyecare voucher
Closing date for applications: 18th June, 2021
We reserve the right to close the position once sufficient applications have been received.
You may have experience of the following: Customer Service Advisor, Customer Service Agent, Customer Service Administrator, Customer Service Representative, Customer Service, Office Administrator, Administrator, Administration Assistant, Administrative Assistant, Admin Assistant, Call Centre Agent, Contact Centre, Customer Support, Data Entry, etc.
Ref: 99418
At Cellmark, we recognise that our customers define our service quality and we should always strive to meet their needs through service innovation and continuous improvement. If this sounds like the position that you are looking for then Cellmark may be the place for you.
Customer Services Administrator Responsibilities:
• Contacting customers by telephone and in writing to clarify outstanding issues relating to case registration forms.
• Inputting customer details and case data into the computer.
• Preparation and despatch of automated standard form letters.
• Compilation, storage and despatch of mouth swab and finger prick sampling kits.
• Provide reception cover by answering the switchboard and dealing with external and internal visitors.
Customer Services Administrator Requirements:
• This is a busy and varied role that would suit a highly organised and structured individual who is used to completing tasks to strict deadlines.
• The ability to copy type with a high level of accuracy and handle a range of tasks is essential. You will also have good concentration, meticulous attention to detail, and accurate record keeping as well as the ability to communicate clearly and concisely in both written and verbal forms.
• Due to the nature of work we undertake, all applicants must have lived in the UK continuously in the past 3 years and will be required to obtain security clearance which we will arrange.
About Cellmark:
Cellmark is one of the UK's largest providers of DNA and forensic testing services to the police, and a leading supplier of paternity and drug testing services to government agencies, the legal community and the general public. With more than 450 employees we have an excellent reputation for quality, reliability and speed of delivery built over 30 years of innovation and service excellence.
Location: Abingdon, Oxfordshire
Contract type: Permanent
Hours: 37.5
Salary: GBPCompetitive
In addition to a competitive salary, you will receive the following benefits:
• Private medical insurance
• Permanent Health Insurance (long-term sickness cover up to 2 years)
• 25 days annual leave plus statutory, bank & public holidays
• 9 ?? x salary life insurance
• Perkbox membership
• Default Pension Salary Exchange option
• 24 hour Employee Assistance Programme
• Eyecare voucher
Closing date for applications: 18th June, 2021
We reserve the right to close the position once sufficient applications have been received.
You may have experience of the following: Customer Service Advisor, Customer Service Agent, Customer Service Administrator, Customer Service Representative, Customer Service, Office Administrator, Administrator, Administration Assistant, Administrative Assistant, Admin Assistant, Call Centre Agent, Contact Centre, Customer Support, Data Entry, etc.
Ref: 99418