Registered Service Manager

Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with complex needs?

We are seeking a highly committed, proactive and professional individual to join us as a Registered Service Manager to lead the operational management of a specialist supported living service located in Braintree. The service has been developed to meet the needs of people who have a learning disability and/or autism and complex needs, including mental health needs and behaviours which can challenge. The service supports 10 people in an attractive new-build supported housing scheme, commissioned as part of the Transforming Care Programme in Essex. The accommodation has been carefully designed to meet the needs of individuals with a range of needs and special requirements. The service is currently rated as Outstanding by CQC.

All tenants need well planned, personalised support to allow them to make a successful transition to supported living and to become more confident and independent. As a number of service users have forensic histories or can present with high risk behaviours, there is a requirement for positive and robust risk management and effective behaviour support strategies.

As the Registered Service Manager you will ensure that the service is of the highest quality, meeting all CQC standards and contract requirements and that this can be demonstrated through comprehensive quality and contract monitoring processes. You will ensure that the service works in a cohesive and coordinated manner and that service users experience fully integrated care, support and housing. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and community connections. You will promote and re-inforce a culture of responsive, person-centered practice and active support across the service, with relationships based on respect and unconditional positive regard. Your rewarding role will include responsibility for:

• Recruitment and selection of staff matched to needs of service users
• Management and deployment of staff to meet the needs of service users
• Ensuring continuous, reliable and consistent service delivery at all times
• Performance management
• Compliance with CQC & commissioner expectations and standards
• Contract management and achievement of planned outcomes
• Effective prevention and management of incidents
• Staff support, supervision, coaching and training
• Excellent customer care to all stakeholders
• Team building and management

You must have at least three years prior experience of supporting people with a learning disability and/or autism who have complex needs and at least two years supervisory/management experience. You will also have relevant experience in implementing PBS and positive risk management approaches, founded on the principles of least restrictive practice. You must demonstrate excellent assessment, support planning and report writing skills. Some experience of managing successful transitions from and into services is essential.

You will have a good knowledge of CQC requirements and care standards and experience of auditing services against agreed quality and outcome expectations. You will also have a good knowledge of PBS principles and strategies and legal/good practice frameworks (including MCA, DOLs and MHA) and their application in a supported living setting. An understanding of attachment theory, relational security and psychologically informed environments is desirable. You will have a good knowledge of mental and physical health needs/conditions as the ability to promote holistic health and wellbeing is essential. A relevant professional or practice related qualification (such as social work, nursing or management) is essential.

You will be able to demonstrate skills in managing and motivating a large staff team to achieve the highest standards of person-centered practice. You will be able to lead from the front and delegate effectively, as well as to work collaboratively in providing direct care and support as required. You will be warm and emotionally intelligent with the ability to build positive, trusting relationships with service users, their families, staff and partner agencies. You will be able to support our commitment to creating an open, reflective and accountable culture which is underpinned by ethical practice, dignity and rights. You will be a confident and professional practitioner and manager, able to communicate clearly and persuasively and to contribute effectively to multi-disciplinary decision making, planning and review processes.

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability and/or autism and people with physical disabilities and mental health needs. The support we offer is tailored to the individual and promotes their independence and community engagement. We are an Investor in People accredited employer of a diverse team of over 5,000 well supported staff across England. Our services in London and the South East employ over 600 staff supporting around 1,000 people with care and support needs.

You will be joining a progressive charitable organisation, strongly committed to investing in your professional development through both practice-based training and academic study. You will also be part of our highly committed and mutually supportive team of operational managers in the South East region and a network of Registered Managers across the country who strive to meet and exceed CQC standards. By joining this team you will be able to access peer support and expertise.

We would really welcome the opportunity to tell you more about the exciting role of Registered Service Manager, this state-of-the-art new supported living service and our supportive company. For an informal discussion please contact Mahip Singh, Service Director on or .