Managed Services Administrator

28 May 2021
22 Jun 2021
Contract Type
Full Time
Managed Services Administrator
Cirencester, Gloucestershire

About Us

We are Benevity, a game-changing software developer bringing a breath of fresh air and a new way of thinking to employee engagement software.

We are global leaders in corporate social responsibility and incredible brands from around the world rely on us to provide award-winning corporate goodness programmes. These programmes help to attract, retain and engage professionals who are connected by causes that matter to them.

Our solutions have helped brands to engage their 10 million+ people, customers, and communities by connecting them with causes they care about.

We are currently looking for a Managed Services Administrator to join our team on a full-time basis.

The Benefits

- Competitive salary DOE
- Work for a B-corp organisation
- Join an inclusive workplace and be your best, authentic self

This is an exciting opportunity for an individual with experience delivering exceptional client service to join a growing software company in the business of doing good.

In this rewarding role, you will join a high-performing, purpose-driven team and have the opportunity to develop your skills, experience and knowledge in an inclusive work environment.

The Role

As a Managed Services Administrator, you will play an integral part in helping our clients manage their employee volunteering, matching and giving programmes.

In this role, you will gain a thorough understanding of our clients' corporate social responsibility and employee engagement programme goals. Using this knowledge, you will advise administrators (software super users) on optimal usage of our products and suitable best practices to grow their programmes.

Additionally, you will:

- Liaise with clients, their employees and the charities they support, to ensure that programmes run smoothly
- Answer queries from clients, employees and charities via phone and email
- Respond to correspondence with sensitivity and understanding
- Process applications using a bespoke database
- Communicate new product release information to clients as well as progress reports on requested features
- Help resolve issues that may arise from client's shifting business requirements or product changes
- Facilitate the delivery of managed services for clients according to SLAs

About You

To join us as a Managed Services Administrator, you will need:

- Experience delivering exceptional client service
- Excellent communication skills
- To be detail-oriented and a multi-tasker
- To be delivery and results-oriented
- Good judgment
- To be a collaborative team member
- To be customer focused
- To be willing to travel - on-site client visits may be required on occasion

Other organisations may call this role Business Administrator, Junior Administrator, Customer Service Administrator, Product Support Administrator, Product Support Advisor, or IT Administrator.

We believe in the power of diversity and we're dedicated to creating a diverse, equitable and inclusive environment at Benevity. We ensure equal opportunity for all applicants and encourage people of all visible minorities and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

So, if you're seeking your next challenge as a Managed Services Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.