Business Administration Apprentice
- Recruiter
- Confidential
- Location
- Berkshire
- Salary
- Competitive
- Posted
- 04 Jun 2021
- Closes
- 22 Jun 2021
- Sectors
- Apprenticeships
- Contract Type
- Temporary
- Hours
- Full Time
Salary: Level 3 GBP15,165 in year 1 to Level 3 GBP16,176 in year 2
Location - Service Headquarters, Calcot, Reading
Excellent pension scheme and annual leave allowance of 24 days, flexible working hours with onsite gym facilities and parking.
About Royal Berkshire Fire and Rescue Service (RBFRS)
Our Service has a reputation of excellence. We work within a diverse and inclusive environment and invest in our employees wellbeing, training and development whilst providing them with flexible working which offers a great work life balance. We work as one team to deliver prevention, protection and response services across the county of Royal Berkshire. We operate twelve whole-time and five on-call fire stations covering 486 square miles, from Langley in the East to Lambourn in the West. It serves a diverse cultural population of 911,400, 24 hours a day, 365 days a year.
About the role
We are seeking an apprentice who is motivated and keen to develop their skills in business administration and facilities management. The successful candidate will demonstrate excellent customer service and communication skills in a front facing role. This is a unique opportunity to kick start a career in business administration with the added specialism of facilities. Within this role, you will be expected to assist in enhancing the quality and efficiency of the service provided by the facilities department, including the maintenance of facilities across RBFRS's various locations.
Through work experience, coaching, training and development delivered by RBFRS and the qualification provider you will be supported in order to achieve the Level 3: QCF Diploma in Business Administration. This professionally recognised qualification will provide a great foundation for someone wanting to enter the world of business and facilities, at the same time, allowing you to gain practical experience in a diverse working environment.
Specifically we are seeking individuals who will provide excellent customer satisfaction to all RBFRS customers, resolve enquires quickly, courteously and with good attention to detail.
The key focus of this role is:
To provide an efficient delivery of service across RBFRS' property portfolio for both soft and hard facilities in customer services
To provide excellent customer service care to all external and internal clients
To assist with the premise defect reporting system, liaising with internal staff and contractors
To support all aspects of future projects and implementation in the department
The successful applicant will have:
At least 2 A levels or equivalent (applicants awaiting results in 2021 can apply)
The ability to communicate effectively both written and orally with a range of people including senior managers, internal & external customers
Previous experience in customer service
The ability to work in a team environment
Attention to detail and the ability to work in a fast paced environment
Strong organisation skills
The ability to manage priorities and deadlines
The ability to multitask and have good time management
Good knowledge and use of Microsoft word and outlook express
Application Process
Closing date for applications is 09:00 hours 22nd June 2021
The assessment process will consist of an interview and Microsoft skills test.
The skills test is anticipated to run week commencing 5th July 2021
Anticipated start date: August 2021
Royal Berkshire Fire and Rescue Service is committed to equality of opportunity, and is actively seeking a more diverse workforce. We welcome applications from all members of our communities and are particularly encouraging those from under-represented groups. If you are disabled and meet the essential criteria of the role, you will be guaranteed an interview.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment
Location - Service Headquarters, Calcot, Reading
Excellent pension scheme and annual leave allowance of 24 days, flexible working hours with onsite gym facilities and parking.
About Royal Berkshire Fire and Rescue Service (RBFRS)
Our Service has a reputation of excellence. We work within a diverse and inclusive environment and invest in our employees wellbeing, training and development whilst providing them with flexible working which offers a great work life balance. We work as one team to deliver prevention, protection and response services across the county of Royal Berkshire. We operate twelve whole-time and five on-call fire stations covering 486 square miles, from Langley in the East to Lambourn in the West. It serves a diverse cultural population of 911,400, 24 hours a day, 365 days a year.
About the role
We are seeking an apprentice who is motivated and keen to develop their skills in business administration and facilities management. The successful candidate will demonstrate excellent customer service and communication skills in a front facing role. This is a unique opportunity to kick start a career in business administration with the added specialism of facilities. Within this role, you will be expected to assist in enhancing the quality and efficiency of the service provided by the facilities department, including the maintenance of facilities across RBFRS's various locations.
Through work experience, coaching, training and development delivered by RBFRS and the qualification provider you will be supported in order to achieve the Level 3: QCF Diploma in Business Administration. This professionally recognised qualification will provide a great foundation for someone wanting to enter the world of business and facilities, at the same time, allowing you to gain practical experience in a diverse working environment.
Specifically we are seeking individuals who will provide excellent customer satisfaction to all RBFRS customers, resolve enquires quickly, courteously and with good attention to detail.
The key focus of this role is:
To provide an efficient delivery of service across RBFRS' property portfolio for both soft and hard facilities in customer services
To provide excellent customer service care to all external and internal clients
To assist with the premise defect reporting system, liaising with internal staff and contractors
To support all aspects of future projects and implementation in the department
The successful applicant will have:
At least 2 A levels or equivalent (applicants awaiting results in 2021 can apply)
The ability to communicate effectively both written and orally with a range of people including senior managers, internal & external customers
Previous experience in customer service
The ability to work in a team environment
Attention to detail and the ability to work in a fast paced environment
Strong organisation skills
The ability to manage priorities and deadlines
The ability to multitask and have good time management
Good knowledge and use of Microsoft word and outlook express
Application Process
Closing date for applications is 09:00 hours 22nd June 2021
The assessment process will consist of an interview and Microsoft skills test.
The skills test is anticipated to run week commencing 5th July 2021
Anticipated start date: August 2021
Royal Berkshire Fire and Rescue Service is committed to equality of opportunity, and is actively seeking a more diverse workforce. We welcome applications from all members of our communities and are particularly encouraging those from under-represented groups. If you are disabled and meet the essential criteria of the role, you will be guaranteed an interview.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment