Customer Service
- Recruiter
- Confidential
- Location
- Sheffield
- Salary
- Competitive
- Posted
- 04 Jun 2021
- Closes
- 02 Jul 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Advisor - Permanent
Adecco UK are currently recruiting for a Customer Advisor to join our market leading travel client's contact centre!
Location: Sheffield
Salary: GBP19,500 per annum
Your Role
As a Customer Advisor, you will provide support to customers' transaction requests, through a range of inbound and outbound communication channels, within agreed time scales and in an appropriate manner.
Customer advisors are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling.
Responsibility
?? Working with a wide range of colleagues to deliver exceptional customer service
?? Responding to calls, emails and web chat enquiries from customers and colleagues
?? Carrying out work to a level that meets both time and quality requirement
?? Updating customer's records on a Customer Relationship Management system
?? Advising customers and colleagues by explaining products and procedures, answering questions and providing information
?? Working with colleagues across our businesses to provide continuous improvement feedback on the causes of any customer issues
?? Dealing with customer orders, payments, refunds, enquiries or complaints
?? Carrying out market research via phone calls or internet research
?? Determining customer eligibility for services by comparing records and requirements
?? Maintaining our systems and equipment by reporting any problems
?? Achieving performance objectives while adhering to standards
?? Updating relevant knowledge by participating in training
Knowledge and Skills
?? Excellent verbal communication skills
?? Good comprehension of English and ability to write English quickly, concisely and effectively
?? Capacity to communicate effectively using all forms of media
?? Active listening skills
?? Skills in systems usage and data entry
?? Confident in identifying and highlighting issues identified while carrying out duties
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Adecco UK are currently recruiting for a Customer Advisor to join our market leading travel client's contact centre!
Location: Sheffield
Salary: GBP19,500 per annum
Your Role
As a Customer Advisor, you will provide support to customers' transaction requests, through a range of inbound and outbound communication channels, within agreed time scales and in an appropriate manner.
Customer advisors are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling.
Responsibility
?? Working with a wide range of colleagues to deliver exceptional customer service
?? Responding to calls, emails and web chat enquiries from customers and colleagues
?? Carrying out work to a level that meets both time and quality requirement
?? Updating customer's records on a Customer Relationship Management system
?? Advising customers and colleagues by explaining products and procedures, answering questions and providing information
?? Working with colleagues across our businesses to provide continuous improvement feedback on the causes of any customer issues
?? Dealing with customer orders, payments, refunds, enquiries or complaints
?? Carrying out market research via phone calls or internet research
?? Determining customer eligibility for services by comparing records and requirements
?? Maintaining our systems and equipment by reporting any problems
?? Achieving performance objectives while adhering to standards
?? Updating relevant knowledge by participating in training
Knowledge and Skills
?? Excellent verbal communication skills
?? Good comprehension of English and ability to write English quickly, concisely and effectively
?? Capacity to communicate effectively using all forms of media
?? Active listening skills
?? Skills in systems usage and data entry
?? Confident in identifying and highlighting issues identified while carrying out duties
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser