Hotel Reception Manager/ Front of House Manager

Welcome Break
26000.00 GBP Annual
04 Jun 2021
22 Jun 2021
Contract Type
Full Time

Hotel Reception Manager/ Front of House Manager. Made at Welcome Break

Ramada Hotel. Oxford Services. OX33 1LJ

Up to GBP26,000 pa plus Bonus

Fantastic benefits & discounts, subsidised meals, free parking & great career opportunities

As a Hotel Reception Manager / Front of House Manager, you will play a key role in ensuring the effective running of the reception, ensuring standards and procedures are adhered to along with the compliance of operational and finance procedure and controls.

Largely the role is centred on motivating the Guest Services Assistants to look after our guests, handle their requests or queries, ensuring their comfort and satisfaction and taking action where necessary. You will ensure your team are trained on hotel, Welcome Break and statutory standards to ensure the team and the guests are safe and well looked after. You will also manage poor performance to continually raise the standard of the reception and the guest experience.

You will have constant communication with the Guest Services Assistants, Housekeeping, Hotel General Manager, as well as with other departments and managers to ensure all relevant information is shared in a timely manner and a perfect product and guest experience is delivered every time. You will regularly review the guest reviews and feedback to improve service levels within the hotel and may also need to deputise in the absence of the GM and take on back office tasks such as rostas, incentives or performance reviews

Qualities we look for

To make it as a Hotel Reception Manager / Front of House Manager, you'll need to be:

  • Passionate about delivering great customer service
  • A good people manager who can motivate others and lead by example
  • A true multi-tasker able to juggle a range of tasks
  • Business-minded and focused on delivering profitable sales growth
  • Ambitious to develop your management career
  • A good communicator and leader

Key benefits for Hotel Reception Manager / Front of House Manager

  • Competitive salary
  • 30 days' holiday
  • Subsidised meals
  • Contributory pension (after 3 months)
  • Structured career path and bespoke training
  • Free on-site parking
  • Generous discounts on hotel rooms for you and family members

You may have experience as Hotel Manager, Hotel Deputy Manager, Guest Service Manager, Front of House Supervisor, Reception Manager

Due responsibilities within the role applicants will need to be 18 years of age or over. Internally we call this role Gurst Service Manager

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