Business Systems Analyst

About the role:

Planning and Analysis:

• Conducts business process and systems analyses, needs assessments, and cost/benefits analyses of business systems and applications to create project proposals that align technology solutions with business objectives and the Quilter Technology Strategy and roadmaps.
• Formulates and defines systems scope and objectives, based on end-user needs and a thorough understanding of business systems, applications and industry requirements.
• Identifies, captures and develops requirements (functional and non-functional) providing detailed documentation and business rules to support the requirements throughout the project life cycle and change control, prioritising requirements based on high-value achievable requirements.
• Drives continuous improvement of business products and services by translating requirements into improved design and service provisioning.

Project Execution:

• Leads workshops including IT and 3rd party suppliers to evaluate and translate end-user needs into practical and pragmatic solutions.
• Operates as a link between technical personnel and the appropriate end-user department to understand the business implications of the technical solutions on the current and future business environment.
• Manages system incidents working with the project team to ensure resolution
• Works with the end-user to select or define appropriate scenarios to test and determine whether system changes meet project specifications. Coordinates with users to plan and execute User Acceptance Testing (UAT).
• Creates, reviews and delivers end-user documentation and prepares communication material on system enhancements.
• Monitors production performance enhancements and system integrity with end-users.

About you:

Qualifications required:

• Graduate level or equivalent work experience.
• ITIL Practitioner.
• Agile Practitioner.
• External accreditation in Business Analysis/Systems Analysis is desirable

Knowledge, Skills & Experience:

• Robust background as a Business Systems Analysis with experience working across the software development lifecycle.
• Strong structured business systems analysis, data modelling and design skills.
• Ability to design and document business processes.
• Excellent stakeholder engagement capability with the ability to manage expectations and explain technical detail.
• Ability and experience assisting with planning activities.
• Experience configuring system settings.
• Experience testing functionality and new releases.
• Technical knowledge and experience of at least one for the following:
  
  • o Application and Data Integration Platforms
  • o Web Content Management; e
  • o CRM platforms e.g. Salesforce
  • oERP solutions e.g. Oracle Financials, Workday
  • o SQL Server Databases
  • o Microsoft technologies
• Capability to work in an Agile or DevOps environment.
• Ability to work in 'Virtual'teams' cross function/cross business and geographies.

Core Benefits

Holiday: 26 days

Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits