Mobilisation Team Leader
About The Role
We have an exciting opportunity for a Mobilisation Team Leader to be based at our Head Offices in Caerphilly. Here you will provide support the Manager with the onboarding of major new customer contract wins for our hygiene business, ensuring the mobilisation is delivered on time and to the agreed schedule. Also to oversee the day to day activities of the teams coordinators ensuring that duties are performed to the required standard and with maximum efficiency.
The key responsibilities of the Mobilisation Team Leader at phs are;
Liaise with the customer and all relevant phs colleagues to prepare and then execute the mobilisation plan
Control and co-ordinate all communications between the customer and all relevant phs stakeholders including but not limited to: operations, sales, scheduling, central distribution & warehousing, IT and customer service
Agree with key customer contacts how they want to be kept up to date with progress
Arrange for customer surveys to be carried out as required and collate requisite information for the business, ensuring the information is recorded on the system and accessible for all relevant colleagues
Undertake the planning process with sales, operations and supply chain to ensure a smooth installation for the customer. Project manage all aspects of installations on all customer sites within the agreed implementation timescales
Liaise with supply chain (central distribution& warehousing) via the SO&P process to ensure lead times for products that are required for the customer are factored in so the business can deliver the agreed implementation plan
Ensure compliance with Health and Safety requirements and the relevant phs and customer process for all installations, including Safe Systems of Work (SSoW) and insurance information
Liaise with the incumbent supplier (phs competitor), as required, to agree a seamless transition with phs
Ensure meticulous and accurate timely reporting is provided with KPIs for all tasks and activities in the mobilisation plan;
Keep all relevant colleagues across the business informed on the progress, issues and success / risks throughout the mobilisation project.
The ideal candidate for Mobilisation Team Leader at phs will have:
An ability to provide an excellent experience for our customers and to inspire others to do the same
An ability work at pace and independently
Be to quickly establish successful relationships with all stakeholders;
Influencing skills
A strong personal drive and high integrity
A positive energy and the ability to find solutions
Innovative and creative approach
Excellent communication skills
A team player, who is comfortable working across multi-functional teams
Good working knowledge of all Microsoft Office packages
Experience of working in a Customer Service environment.
In return for your commitment and expertise, you will get:
31 days annual leave inclusive of Bank Holidays
Pension scheme
Ongoing career and development opportunities
Discounts with retailers including o2 and Frankie & Benny's
A 24-hour wellbeing helpline
Full training and support
Free Parking.
About phs:
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination
We have an exciting opportunity for a Mobilisation Team Leader to be based at our Head Offices in Caerphilly. Here you will provide support the Manager with the onboarding of major new customer contract wins for our hygiene business, ensuring the mobilisation is delivered on time and to the agreed schedule. Also to oversee the day to day activities of the teams coordinators ensuring that duties are performed to the required standard and with maximum efficiency.
The key responsibilities of the Mobilisation Team Leader at phs are;
Liaise with the customer and all relevant phs colleagues to prepare and then execute the mobilisation plan
Control and co-ordinate all communications between the customer and all relevant phs stakeholders including but not limited to: operations, sales, scheduling, central distribution & warehousing, IT and customer service
Agree with key customer contacts how they want to be kept up to date with progress
Arrange for customer surveys to be carried out as required and collate requisite information for the business, ensuring the information is recorded on the system and accessible for all relevant colleagues
Undertake the planning process with sales, operations and supply chain to ensure a smooth installation for the customer. Project manage all aspects of installations on all customer sites within the agreed implementation timescales
Liaise with supply chain (central distribution& warehousing) via the SO&P process to ensure lead times for products that are required for the customer are factored in so the business can deliver the agreed implementation plan
Ensure compliance with Health and Safety requirements and the relevant phs and customer process for all installations, including Safe Systems of Work (SSoW) and insurance information
Liaise with the incumbent supplier (phs competitor), as required, to agree a seamless transition with phs
Ensure meticulous and accurate timely reporting is provided with KPIs for all tasks and activities in the mobilisation plan;
Keep all relevant colleagues across the business informed on the progress, issues and success / risks throughout the mobilisation project.
The ideal candidate for Mobilisation Team Leader at phs will have:
An ability to provide an excellent experience for our customers and to inspire others to do the same
An ability work at pace and independently
Be to quickly establish successful relationships with all stakeholders;
Influencing skills
A strong personal drive and high integrity
A positive energy and the ability to find solutions
Innovative and creative approach
Excellent communication skills
A team player, who is comfortable working across multi-functional teams
Good working knowledge of all Microsoft Office packages
Experience of working in a Customer Service environment.
In return for your commitment and expertise, you will get:
31 days annual leave inclusive of Bank Holidays
Pension scheme
Ongoing career and development opportunities
Discounts with retailers including o2 and Frankie & Benny's
A 24-hour wellbeing helpline
Full training and support
Free Parking.
About phs:
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination