Personal Injury Paralegal
At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law.
As a Paralegal you will be responsible for delivering an empathetic customer service experience for consumers who have experienced a challenging life event. You will support consumers through their claims journey to ensure a seamless customer service experience in anticipation of the formal commencement of their claim.
Paralegal Responsibilities:
-Personalise every interaction with the consumer, ensuring empathy and understanding are expressed at all times.
-Listen and assess the consumers' case, supporting them through the early stages of their claim.
-Retain consumer engagement through the provision of informed advice, demonstrating technical know-how.
-Review, refine and enhance accurate data capture in an efficient and customer friendly way over the telephone to risk assess claims, proceeding only with those with prospects.
-Draft accurate allegations to be included on the CNF.
-Complete online searches and checks for conflicts, ASK CUE or MID etc, updating records accordingly to make an informed decision on case progression.
-Maximise sign-up through efficient and effective chase.
-Manage all incoming consumer documentation and paperwork related to consumer claims pre and post sign-up.
-Submit all CNFs to the portal promptly and accurately, minimising errors.
-Review and assess incomplete or duplicate CNFs, ensuring the consumer's case is progressed expeditiously.
-Be able to identify serious injury and/or complex claims quickly.
-Work individually and as part of a team to meet and exceed targets.
Paralegal Requirements:
-Demonstrable knowledge of Personal Injury and the sector.
-Display excellent customer service skills.
-Be assured of own abilities, able to sell our services and products.
-Have excellent written and verbal communication skills.
-Confident and concise telephone skills.
-Strong IT competence using multiple systems interchangeably.
-Confident and capable decision maker.
-High levels of attention to detail.
Personal Attributes:
-Confident and capable decision maker
-High levels of attention to detail
-Empathy and patience
-Passionate
-Driven
-Curious
-Unified
About National Accident Law:
At National Accident Law, the home of National Accident Helpline, we live by our values of 'We are curious', 'We are driven', 'We are passionate' and 'We are unified' and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms or working together across departments to achieve results our people work as one team.
You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader.
Location: Kettering, Northamptonshire
Contract type: Permanent
Hours: Full time, 37.5 hours per week
Salary: GBP21,000
Benefits: Competitive
You may have experience of the following: Paralegal, Legal Assistant, Administrative Support, Administrator, Legal Executive, Legal Secretary, Legal Administrator, Law Graduate, Legal Graduate, Personal Injury, Insurance Claims, Compensation Claims, etc.
Ref: 99829
As a Paralegal you will be responsible for delivering an empathetic customer service experience for consumers who have experienced a challenging life event. You will support consumers through their claims journey to ensure a seamless customer service experience in anticipation of the formal commencement of their claim.
Paralegal Responsibilities:
-Personalise every interaction with the consumer, ensuring empathy and understanding are expressed at all times.
-Listen and assess the consumers' case, supporting them through the early stages of their claim.
-Retain consumer engagement through the provision of informed advice, demonstrating technical know-how.
-Review, refine and enhance accurate data capture in an efficient and customer friendly way over the telephone to risk assess claims, proceeding only with those with prospects.
-Draft accurate allegations to be included on the CNF.
-Complete online searches and checks for conflicts, ASK CUE or MID etc, updating records accordingly to make an informed decision on case progression.
-Maximise sign-up through efficient and effective chase.
-Manage all incoming consumer documentation and paperwork related to consumer claims pre and post sign-up.
-Submit all CNFs to the portal promptly and accurately, minimising errors.
-Review and assess incomplete or duplicate CNFs, ensuring the consumer's case is progressed expeditiously.
-Be able to identify serious injury and/or complex claims quickly.
-Work individually and as part of a team to meet and exceed targets.
Paralegal Requirements:
-Demonstrable knowledge of Personal Injury and the sector.
-Display excellent customer service skills.
-Be assured of own abilities, able to sell our services and products.
-Have excellent written and verbal communication skills.
-Confident and concise telephone skills.
-Strong IT competence using multiple systems interchangeably.
-Confident and capable decision maker.
-High levels of attention to detail.
Personal Attributes:
-Confident and capable decision maker
-High levels of attention to detail
-Empathy and patience
-Passionate
-Driven
-Curious
-Unified
About National Accident Law:
At National Accident Law, the home of National Accident Helpline, we live by our values of 'We are curious', 'We are driven', 'We are passionate' and 'We are unified' and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms or working together across departments to achieve results our people work as one team.
You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader.
Location: Kettering, Northamptonshire
Contract type: Permanent
Hours: Full time, 37.5 hours per week
Salary: GBP21,000
Benefits: Competitive
You may have experience of the following: Paralegal, Legal Assistant, Administrative Support, Administrator, Legal Executive, Legal Secretary, Legal Administrator, Law Graduate, Legal Graduate, Personal Injury, Insurance Claims, Compensation Claims, etc.
Ref: 99829