Area Manager - West Midlands & West Mercia

Victim Support are looking for a Area Manager to cover our West Midlands and West Mercia Services. Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support is delivering an exciting and innovative service model to support victims of crime in West Midlands and West Mercia. We are looking for a senior manager to lead and oversee the delivery of this service along with specialist support services across the same area. Working closely with the Offices of the Police and Crime Commissioner for West Midlands and West Mercia, along with other funders in the area, the purpose of this role is to ensure the provision of vital support services for victims of crime in accordance with service contracts.As Area Manager you will develop and maintain effective relationships and formal partnerships across organisations and with key stakeholders, and promote and develop the services of VS. You will be part of the senior regional management team and responsible for leading the designated area strategically and ensuring it complies with national service delivery standards and best practice guidelines. You will also represent the charity in an appropriate and professional manner to commissioners, stakeholders, external bodies and the media, whilst acting as a voice for victims to the wider communityKey responsibilities of the role are to ensure the successful delivery of a high quality, efficient and responsive services to victims, the identification of growth and partnership opportunities and building relationships with relevant commissioning bodies and other stakeholders. A focus on team development, and the monitoring of performance and quality are key within the role. You must have experience of operating at a similar senior management level including responsibility for service development, bidding and/or negotiating for contracts and budgetary and financial control. You will have delivered services in a complex, customer focused organisation and have instigated, managed and successfully implemented change programmes or projects. A proven knowledge of the legal, regulatory, ethical and social requirements relevant to a national charity is essential and you must enjoy, and have experience of, planning and working strategically. Please note that travel across a large area is an essential part of this role and you may be asked to work unsociable hours on occasion.This role attracts a Contract Value allowance as reflected in the above salary description. The allowance is awarded to Area Managers who's contract value exceeds a certain amount. The rate of the allowance will be reviewed regularly in line with contract value and can be added to or removed as appropriate. This is an exciting opportunity to join a national charity where you can drive change and improvement and directly contribute towards achieving the VS vision to champion the interests of victims and provide high-quality services.Victim Support offers competitive rewards and benefits including pension and life assurance, 28 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A and Essentials. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.