Hospitality Services Manager

An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.

The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.

You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.

Key tasks

• Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.
• To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
• Ensure all decisions are made in the best interest of the home and its residents.
• To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
• Provide effective leadership to all hospitality and ancillary staff members.
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
• Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team
• Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.

What are we looking for?

1. Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)
2. Degree or diploma in Hotel Management or equivalent
3. Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare)
4. Excellent leadership skills
5. Exceptional communication skills

In return for all of this you will receive a competitive salary package plus:

• Training support and development opportunities
• Nurse and carer referral scheme
• Rewards for 5, 10, 15, 20 and 25 years of service
• Annual staff recognition through MMCG Care Awards
• 5.6 weeks annual leave
• Private company pension plan and Health insurance. (must be opted into)
• Fully funded training
• Simply Health cover after one year of service, inc. cashback on medical and dental expenses
• Perkbox - a range of discounts and free monthly offers for a variety of high street shops and restaurants
• Car through salary sacrifice
• Cycle to Work scheme

"Maria Mallaband Care Group's main priority is the welfare and wellbeing of its residents and staff. We have therefore adopted a Group wide policy across all our Homes requiring all new staff to confirm they are willing to receive a [Covid-19] vaccine. Prior to commencing employment, the successful applicant will be required to confirm in writing that they are happy to consent to receiving a Covid Vaccine when available, in accordance with the Government's UK wide vaccination programme and that they are not aware of any reason why they would/should not consent. We are happy to answer any queries any applicant might have about this policy."

Monread Lodge can provide residential, nursing and dementia care to the elderly, with up to sixty-four en-suite rooms available, all ground-floor accommodation for the ease of those with mobility concerns, and private parking and gardens. A dedicated dementia unit named Knebworth Court was opened in October 2010 offering 16 appointed en-suite bedrooms. Residents can enjoy a spacious conservatory, choice of comfortable lounges and a dining room. There is also a central courtyard with a ornamental fishpond. The home has an excellent inspection rating, looks to implement any modern methods and technology that can improve the lives and well-being of residents and follows person-centred care packages tailored to individual needs. Staff maintain a sensitive attitude towards the concerns of loved ones, work hard to assure that admissions are as stress-free as possible and that new residents are made to feel welcome and at home.

Care is at the heart of what we do here at Maria Mallaband Care Group. We're an established family-run care provider, and we deliver care to over 3,500 residents across our 80+ care homes nationwide.

Our mission is to be the best quality; most highly regarded Care Provider in the United Kingdom and our vision is to create a home from home environment for both residents and staff.

We are committed to being an Investors in People employer, which means that we continually invest in your personal training and development. MMCG is a place where your career truly starts to grow.

All applicants will be subject to satisfactory references and all employees are checked against the Disclosure & Barring Service (DBS).

Interested? Just click apply! Or if you have any further questions before applying you can contact the recruitment team at [email protected] or you can call us at .

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Please be aware this vacancy may close earlier than the advertised closing date if sufficient applications have been received.

Maria Mallaband Care Group