Trust Services Partner (Operations/Recruitment Partner)

NHS Professionals
22700.00 - 26000.00 GBP Annual
04 Jun 2021
22 Jun 2021
Human Resources
Contract Type
Full Time

Trust Services Partner (Operations/Recruitment Partner)

12 Month Fixed Term Contract

Location: Warrington & Halton NHS Foundation Trust/WA5 1QG

Hours: 37.5 per hour

Role summary:

The aim of the Trust Services Partner and the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the ward manager and flexible worker communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.

This critical role for the local NHS Trust provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. Both the ward manager and worker will look to the on-site Trust Services Team (TST) for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.

*The ideal candidate will have a recruitment/customer service/operations background*


  • Develop and maintain strong organisational knowledge of both NHSP and the local NHS Trust
  • Identify, establish and build relationships with key NHSP centre colleagues
  • Attend daily staffing meetings, bed meetings, staffing huddles with the ward managers and respond accordingly
  • Regularly visit wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits
  • Support the ward manager and flexible workers through the booking process
  • Oversee the Trust's requirements for flexible workers
  • Respond to requests and reports from central services
  • Attend weekly/monthly central services calls to keep up to date with any operational issues that need to be resolved by the Trust Services Teams or new products/services that are being introduced
  • Support ward managers with adding, modifying or removing shifts
  • Run, interpret, and present data to key contacts promoting success of contract delivery and pre-empting areas of underperformance

Person Specifications:

  • On-site account/customer management
  • Experience gained from a similar environment
  • High Volume Recruitment background- an agency background would be advantageous
  • Demonstrable experience of following and adhering to processes and procedures
  • Complaint handling and conflict management
  • Identifying service improvements and working collaboratively with stakeholders to implement
  • Customer service/retail in an environment where delighting the customer is the core focus
  • Ability to deal with high volume internal and external customer enquiries

NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a 'One NHSP' team who feel knowledgeable, confident and empowered.

What perks are we offering in return?

  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days' annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave

Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.

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