22000.00 - 24000.00 GBP Annual
03 Jun 2021
24 Jun 2021
Contract Type
Full Time
Ashford, Kent

About Us

Centrick is a forward-thinking residential block management, sales, lettings and asset management property group. We've been around since 2005 and have the experience and skills to make a difference combined with the enthusiasm to keep driving our company forward. And, with over a billion pounds of property assets on our books, we must be doing something right.

We are delighted to have been accredited as "One to Watch" by The Times and The Sunday Times Top Companies Awards, so we know how important people are to our business. We value our staff and encourage their feedback so we can continue to make Centrick an awesome place to work.

Our Estate Management Team deliver block management services for apartment blocks and freehold estates nationwide. Ensuring that our customers live in safe environments and are able to enjoy their homes, the team is responsible for all aspects of service to the common areas of the developments we manage.

We are now seeking a Concierge to join our team in Ashford and deliver outstanding services to our residents.

The Benefits

- Salary of GBP22,000 - GBP24,000 per annum DOE
- 25 days' annual leave, rising with service
- Perkbox employee benefits platform
- Employee Assistance Programme
- Company pension scheme (contributions rising with service)
- Workplace nursery benefit
- Long service awards
- 1 paid CSR day per year

This is an exciting opportunity for a customer service professional with outstanding communication skills to advance their career and oversee an entire residential development.

You'll find that we are a progressive business that looks after our people and understands that the more our teams succeed, the more we do.

So, if you are eager for a new challenge, ready to put your customer service expertise to the test and set for the career move of a lifetime, this is the role for you.

The Role

As a Concierge, you will work alongside the Property Manager to ensure the smooth running of the development and the satisfaction of all residents and the landlord.

Developing detailed knowledge of the development, you will foster trusting relationships with all parties and ensure there is confidence in the services we provide.

Acting as the first point of contact for residents, you will:

- Monitor and manage contractors, attending to any issues they experience
- Handle residents' requests or concerns in a professional manner
- Manage and deliver the post
- Patrol the grounds during 'quiet' periods
- Ensure CCTV is fully operational
- Maintain resident contact lists

About You

To be considered as a Concierge, you will need:

- High calibre customer service experience
- Strong administrative experience
- Fluent English communication skills, both written and verbal including excellent spelling and grammar
- To be a proficient IT user who can use MS packages as well as a range of internal systems
- To thrive in a fast-paced, fluid environment

Experience of working in a similar role would be highly desirable.

This is a full-time role, working Tuesday to Saturday, 7.30am - 3.30pm, with a later shift on Thursdays, working 11.30am - 7.30pm.

Other organisations may call this role Front Desk Manager, Resident Services Manager, Residence Concierge, Concierge Operator, Porter, Receptionist, Host, Hostess, Day Concierge, Night Concierge, or Hospitality Manager.

Centrick are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

So, if you're seeking your next challenge as a Concierge, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency

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