Bank Coordinator

11.03 - 15.50 GBP Hourly
04 Jun 2021
02 Jul 2021
Contract Type
Full Time
Looking for an exciting job opportunity within healthcare?

Are you passionate about what you do and believe that everyone makes a difference? If so, look no further as this could be the job for you. An exciting opportunity has arisen for a Bank Coordinator to join the West London out of hours (OOH) service. This is an out of hours service which runs between 18:00pm to 08:00am Monday to Thursday and from 18:00pm on Friday through to 08:00am on Monday. We are especially seeking individuals who are looking to work weekends, Friday nights and overnights

Within this job you will be responsible for:

Your main purpose and responsibilities being a Co-ordinator with Practice Plus Group will be to actively co-ordinate and supervise the efficient operation of the Practice Plus Group call centre during Out of Hours. Ensuring all our operational and clinical staff i.e. nurses, drivers, doctors and primary care receptionists are at their designated sites ready to deliver a robust service to patients. You will monitor the call volumes and to proactively instigate escalation procedures and dispatch patient calls efficiently to the visiting cars monitoring and recording all data. Ensuring that any appropriate calls are entered correctly on Adastra whilst also monitor the shared NHS in-box and action emails received.

West London OOH

Practice Plus Group currently delivers an Out of Hours (OOH) Service in West London, Southall. The OOH service is an appointment based service that is accessed via the national NHS 111 service. Patients are assessed via the 111 team and if it's clinically appropriate, they will get referred on to our OOH service. The "Out of Hours" period is deemed as being after 18.30pm to 08.00am the following morning on weekdays, and all day Saturday's, Sunday's and bank holidays.

What We Can Offer You

Variable working hours to suit your availability. Holiday Pay Regional/national opportunities Free online and face-to-face training Online discounts Monday to Friday (08:00 - 23:59) - GBP11.03 per hour Monday to Friday (00:00 - 07:59) - GBP13.80 per hour Weekends (08:00 - 23:59) - GBP13.02 per hour Weekends (00:00 - 07:59) - GBP15.50 per hour

About Practice Plus Group

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We're proud to be at the forefront of developing new and exciting ways to support the nation's health too, helping patients to maximise their wellbeing and live life to the full. When you're part of the Practice Plus Group team, you don't just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We'll help you be the best you can be. We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life. If you would like any further information, please contact Karla Smith, Senior Recruiter, on (url removed). Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

•Accuracy and careful attention to detail •Effective communication skills •IT literacy •Excellent organisational skills •Good interpersonal skills • Good Basic Education