Reporting Analyst

30000.00 - 35000.00 GBP Annual
04 Jun 2021
02 Jul 2021
Contract Type
Full Time
Reporting Analyst - circa GBP30k
Global Consultancy
Inverses, Scottish Highlands

We are currently assisting this prestigious IT organisation in the recruitment of a Reporting Analyst to join the team in Inverness and oversee service level reporting. This will include contractual report delivery as well as continual audits to ensure data quality and adherence to approved processes.

Role overview:
*Ensure that Service Level Agreements (SLAs) are defined, agreed, documented, measured, reviewed
*Understand scope of delivered services usually described in contract statements
*Validate Service Level Accuracy and Achievements presented by the Service Towers
*Understand scope of services delivered by each Service Towers

Key skills / Experience:
*Good knowledge of Visual Basic and Excel (essential)
*Excellent documentation and report writing ability
*Excellent communication skills
*Well-motivated team player with lots of drive and enthusiasm
*The ability to use initiative, whilst working on their own with minimum supervision
*Excellent influential and organizational skills
*Understanding of Service Management Framework
*ITIL v4 Foundation

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate GBP1 to The Born Free Foundation (charity no. (phone number removed)).

Deerfoot is acting as an Employment Agency in relation to this vacancy

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