Customer Success Engineer
- Recruiter
- Confidential
- Location
- Gwynedd
- Salary
- 34000.00 - 35000.00 GBP Annual
- Posted
- 04 Jun 2021
- Closes
- 02 Jul 2021
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Put your IT skills to use! GO2 are looking for a Customer Success Engineer to join a vibrant, professional team within a company that promotes an inclusive and supportive culture and offers exciting career progression opportunities.
In the role of Customer Success Engineer you will be:
• Working within the Technical Department.
• Working with the sales and technical teams to identify, plan and implement complex professional services.
• Pre-sales scoping to assist sales teams to identify effective solutions.
• Taking ownership of projects and customer relationships.
• Ensuring commercial viability of proposed solutions.
• Supporting customers and internal staff with their use of software, hardware, services
• as required.
• Documenting all activities undertaken as per guidance to allow easy case management and
allow customers ongoing use of services delivered.
To be considered for the position of Customer Success Engineer you will need:
• To be an analytical and methodical problem solver.
• To be able to manage difficult situations calmly.
• To be able to follow process and be adaptable to change.
• A degree level graduate (in relevant subject).
• A full UK driving license.
• Experience in a similar role.
• Excellent customer communication and rapport skills..
• Able to deliver clear and articulate information to customers and colleagues.
• To be self-managing and motivating.
• Technical skills and experience to include Infrastructure and Modern Desktop, including (but not limited to) Azure AD, Security, Windows Server environments, Networking, M365 Premium.
• Accurate numeracy, written and data entry skills.
• Pre-sales Technical skills.
This is a permanent, full time contract working Monday to Friday 8.30am to 5.30pm. You will receive a salary up to GBP35,000 dependent on qualifications and experience
In the role of Customer Success Engineer you will be:
• Working within the Technical Department.
• Working with the sales and technical teams to identify, plan and implement complex professional services.
• Pre-sales scoping to assist sales teams to identify effective solutions.
• Taking ownership of projects and customer relationships.
• Ensuring commercial viability of proposed solutions.
• Supporting customers and internal staff with their use of software, hardware, services
• as required.
• Documenting all activities undertaken as per guidance to allow easy case management and
allow customers ongoing use of services delivered.
To be considered for the position of Customer Success Engineer you will need:
• To be an analytical and methodical problem solver.
• To be able to manage difficult situations calmly.
• To be able to follow process and be adaptable to change.
• A degree level graduate (in relevant subject).
• A full UK driving license.
• Experience in a similar role.
• Excellent customer communication and rapport skills..
• Able to deliver clear and articulate information to customers and colleagues.
• To be self-managing and motivating.
• Technical skills and experience to include Infrastructure and Modern Desktop, including (but not limited to) Azure AD, Security, Windows Server environments, Networking, M365 Premium.
• Accurate numeracy, written and data entry skills.
• Pre-sales Technical skills.
This is a permanent, full time contract working Monday to Friday 8.30am to 5.30pm. You will receive a salary up to GBP35,000 dependent on qualifications and experience