Property Helpdesk Administrator
- Recruiter
- Confidential
- Location
- Chester
- Salary
- 17000.00 - 18000.00 GBP Annual
- Posted
- 04 Jun 2021
- Closes
- 29 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Page Personnel are working hand in hand with this reputable business to recruit for a Property helpdesk Administrator to join their fantastic team and support through a real period of growth.
This is a fantastic opportunity for someone who has administration and or property experience.
Client Details
My client pride themselves on delivering excellent customer service and have very high standards. They are recognised as being a fantastic, supportive company to work for - based in modern offices in the heart of Chester.
Description
This property helpdesk administrator role will include the following:
Process record property enquiries from Licensees, Property managers (PM), Business Development Managers (BDMs), Estates, Regional Operating Directors(RODs), Directors, Contractors and third parties.
You will be the 1st point of contact for urgent Health & Safety / Business Critical Property enquires. Clarifying detail establishing urgency / providing initial guidance to relevant party.
Ensure all property enquiries are logged and processed efficiently on the property database.
Determine responsibility for repair issues (licensee agreements and service charges) and advise the licensee accordingly. Log insurance claim if required.
Raise purchase orders ensuring relevant approval has been obtained from the BDM, PM, ROD, Head of Property or Directors depending on level of cost.
Liaise with contractors to provide licensees and internal contacts with updates on estimated work commencement dates, ensuring all parties are kept updated so that they are fully briefed as to when work will be carried out and reasons for changes to planned timescales when appropriate.
Confirm completion of works with contractors and processing of recharges when required.
Assist field teams with provision of general budget control information. Determine the correct accounting code when processing orders to maintain budget levels (R&M / Capex etc.)
Communication with internal departments following works to maintain an inventory list.
Undertake contractor reporting duties including communicating and monitoring KPIs and reporting results to the Property Helpdesk Supervisor.
Assist in driving contractor performance through feedback on time, cost and quality assessments.
To provide general support to the Statutory Compliance administrator function as required at peak times or absence cover.Profile
The successful property helpdesk administrator:
Previous administration experience
Property management experience is desirable but not essential
Excel and Outlook skills (including Inbox management
High degree of accuracy and attention to detail
Great organisational skills and ability to prioritise and work to tight timescales
Excellent communication skills, both written and verbal
Flexibility to cover other departmental tasks or assist as required
Excellent customer service
Good team player
Able to manage difficult conversationsJob Offer
This fantastic opportunity will offer the candidate the following:
GBP17,000 - GBP18,000 - Dependant on experience
Free parking
25 days holiday
35 hour week
Pension
Great working environment
Fantastic progression opportunities
This is a fantastic opportunity for someone who has administration and or property experience.
Client Details
My client pride themselves on delivering excellent customer service and have very high standards. They are recognised as being a fantastic, supportive company to work for - based in modern offices in the heart of Chester.
Description
This property helpdesk administrator role will include the following:
Process record property enquiries from Licensees, Property managers (PM), Business Development Managers (BDMs), Estates, Regional Operating Directors(RODs), Directors, Contractors and third parties.
You will be the 1st point of contact for urgent Health & Safety / Business Critical Property enquires. Clarifying detail establishing urgency / providing initial guidance to relevant party.
Ensure all property enquiries are logged and processed efficiently on the property database.
Determine responsibility for repair issues (licensee agreements and service charges) and advise the licensee accordingly. Log insurance claim if required.
Raise purchase orders ensuring relevant approval has been obtained from the BDM, PM, ROD, Head of Property or Directors depending on level of cost.
Liaise with contractors to provide licensees and internal contacts with updates on estimated work commencement dates, ensuring all parties are kept updated so that they are fully briefed as to when work will be carried out and reasons for changes to planned timescales when appropriate.
Confirm completion of works with contractors and processing of recharges when required.
Assist field teams with provision of general budget control information. Determine the correct accounting code when processing orders to maintain budget levels (R&M / Capex etc.)
Communication with internal departments following works to maintain an inventory list.
Undertake contractor reporting duties including communicating and monitoring KPIs and reporting results to the Property Helpdesk Supervisor.
Assist in driving contractor performance through feedback on time, cost and quality assessments.
To provide general support to the Statutory Compliance administrator function as required at peak times or absence cover.Profile
The successful property helpdesk administrator:
Previous administration experience
Property management experience is desirable but not essential
Excel and Outlook skills (including Inbox management
High degree of accuracy and attention to detail
Great organisational skills and ability to prioritise and work to tight timescales
Excellent communication skills, both written and verbal
Flexibility to cover other departmental tasks or assist as required
Excellent customer service
Good team player
Able to manage difficult conversationsJob Offer
This fantastic opportunity will offer the candidate the following:
GBP17,000 - GBP18,000 - Dependant on experience
Free parking
25 days holiday
35 hour week
Pension
Great working environment
Fantastic progression opportunities