IT Support Technician / Service Desk Analyst
- Recruiter
- Confidential
- Location
- York
- Salary
- 18000.00 - 23000.00 GBP Annual
- Posted
- 03 Jun 2021
- Closes
- 01 Jul 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Support Desk Operator
Location: York, North Yorkshire
Salary: GBP18k to GBP23k dependent on experience
Job type: Permanent, Full time (8:30am - 5pm)
Optisoft is one of the market leaders in providing specialist IT solutions for opticians and the optical profession. Our head office is in York and we service customers based throughout the UK and Ireland.
About the Role
We're currently looking for an experienced IT professional to join the Support Desk Team in providing a high quality and efficient service to over 1000 customers with their hardware and software.
The ideal candidate will have a passion for computers, be able to demonstrate an in-depth knowledge of the Microsoft Windows operating system environment and have at least 2 years Support Desk experience of troubleshooting and resolving common problems experienced by users.
Responsibilities will include:
Provide telephone support for customers in difficulty with software or hardware
Analyse and resolve the customer's problems as quickly and efficiently as possible
Dial in to the customer's system to provide remote support when necessary
Log all calls on the company's support software and update as necessary
Document and report 'bugs' / 'change requests' to Development
Make courtesy calls to customers who have not contacted the Support Desk for more than 6 months
There may be some travel to customer sites across the UK, which may involve overnight stays. The company pool car would be made available for thisAbout You:
Excellent communications skills and a good telephone manner
Good attention to detail and the ability to work under pressure
A calm, patient and professional demeanour
Ability to plan and execute work both independently and as a team member
Self-motivation to learn new skills and update existing ones
Reliable and punctualEssential Skills:
Hands-on experience working in an end-user desktop support role (Minimum 2 years)
Thorough understanding of PC hardware, peripherals and peer to peer networking
Good knowledge of Microsoft Windows desktop environment and Office suite
Full and clean UK driving licenseDesirable Skills:
Microsoft (or similar) accredited training would be advantageous
LogMeIn remote support software
Diagnostic utilities, such as anti-virus, anti-malware and more
Experience of supporting SQL Server based applicationsBenefits:
Opportunities to learn and progress within the company
Holidays starting at 24 days increasing to 29 for long term service
Death in service and critical Illness cover
Auto-enrolment into pension scheme (Royal London - 5% employee / 3% employer)Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 2nd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, Support Technician, 2nd Line Support Technician, Technical Support, IT Support, 2nd Line Support and Support Desk Consultant may also be considered for this role
Location: York, North Yorkshire
Salary: GBP18k to GBP23k dependent on experience
Job type: Permanent, Full time (8:30am - 5pm)
Optisoft is one of the market leaders in providing specialist IT solutions for opticians and the optical profession. Our head office is in York and we service customers based throughout the UK and Ireland.
About the Role
We're currently looking for an experienced IT professional to join the Support Desk Team in providing a high quality and efficient service to over 1000 customers with their hardware and software.
The ideal candidate will have a passion for computers, be able to demonstrate an in-depth knowledge of the Microsoft Windows operating system environment and have at least 2 years Support Desk experience of troubleshooting and resolving common problems experienced by users.
Responsibilities will include:
Provide telephone support for customers in difficulty with software or hardware
Analyse and resolve the customer's problems as quickly and efficiently as possible
Dial in to the customer's system to provide remote support when necessary
Log all calls on the company's support software and update as necessary
Document and report 'bugs' / 'change requests' to Development
Make courtesy calls to customers who have not contacted the Support Desk for more than 6 months
There may be some travel to customer sites across the UK, which may involve overnight stays. The company pool car would be made available for thisAbout You:
Excellent communications skills and a good telephone manner
Good attention to detail and the ability to work under pressure
A calm, patient and professional demeanour
Ability to plan and execute work both independently and as a team member
Self-motivation to learn new skills and update existing ones
Reliable and punctualEssential Skills:
Hands-on experience working in an end-user desktop support role (Minimum 2 years)
Thorough understanding of PC hardware, peripherals and peer to peer networking
Good knowledge of Microsoft Windows desktop environment and Office suite
Full and clean UK driving licenseDesirable Skills:
Microsoft (or similar) accredited training would be advantageous
LogMeIn remote support software
Diagnostic utilities, such as anti-virus, anti-malware and more
Experience of supporting SQL Server based applicationsBenefits:
Opportunities to learn and progress within the company
Holidays starting at 24 days increasing to 29 for long term service
Death in service and critical Illness cover
Auto-enrolment into pension scheme (Royal London - 5% employee / 3% employer)Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 2nd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, Support Technician, 2nd Line Support Technician, Technical Support, IT Support, 2nd Line Support and Support Desk Consultant may also be considered for this role