Application Support Analyst
- Recruiter
- Confidential
- Location
- Luton
- Salary
- Competitive
- Posted
- 03 Jun 2021
- Closes
- 01 Jul 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Job title: Application Support Analyst
Location: Luton/Home (2 days a week in office required)
Salary: Competitive + benefits
This is an excellent opportunity for an Application Support Analyst with experience of providing ender user support for payments software and looking to take the next step within an innovative, global software company.
Our client is one of the UK's largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
* 'Investors in People' - Gold:
* Financial Times - Diversity Leader 2020:
* Top rated employer - Glassdoor:
* Societal Impact: Our client's solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
The role - Application Support Analyst
We are currently recruiting for an Application Support Analyst who will be responsible for providing application and technical support for our client's customer.
We are looking for someone who ideally has:
* Understanding of web-based applications/environments, particularly Financial/payments software
* Ability to create and run SQL queries
* General understanding of change control processes
* Excellent communications and customer service skills with a customer focused attitude able to diagnose, impact assess and respond appropriately
* Strong problem solving and time management skills. high attention to detail and able to work well under pressure
Key Duties and Responsibilities:
* Investigate and resolve in-depth customer queries and advanced technical issues
* Handle the management of incidents and escalation of queries
* Liaise with internal and external parties on customer hardware & software faults where contracted to do so
* Provide product expertise and guidance to the support team
* Provide day to day operational support to the team leader in managing team SLA's and customer satisfaction
Our client is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021
Location: Luton/Home (2 days a week in office required)
Salary: Competitive + benefits
This is an excellent opportunity for an Application Support Analyst with experience of providing ender user support for payments software and looking to take the next step within an innovative, global software company.
Our client is one of the UK's largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
* 'Investors in People' - Gold:
* Financial Times - Diversity Leader 2020:
* Top rated employer - Glassdoor:
* Societal Impact: Our client's solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
The role - Application Support Analyst
We are currently recruiting for an Application Support Analyst who will be responsible for providing application and technical support for our client's customer.
We are looking for someone who ideally has:
* Understanding of web-based applications/environments, particularly Financial/payments software
* Ability to create and run SQL queries
* General understanding of change control processes
* Excellent communications and customer service skills with a customer focused attitude able to diagnose, impact assess and respond appropriately
* Strong problem solving and time management skills. high attention to detail and able to work well under pressure
Key Duties and Responsibilities:
* Investigate and resolve in-depth customer queries and advanced technical issues
* Handle the management of incidents and escalation of queries
* Liaise with internal and external parties on customer hardware & software faults where contracted to do so
* Provide product expertise and guidance to the support team
* Provide day to day operational support to the team leader in managing team SLA's and customer satisfaction
Our client is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021