IT Support Technician

Recruiter
Confidential
Location
Gwynedd
Salary
20000.00 - 23000.00 GBP Annual
Posted
03 Jun 2021
Closes
01 Jul 2021
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
Put your IT skills to use! GO2 are looking for an IT Support Technician to work for a company that have helped thousands of customers.

In the role of IT Support Technician you will be:

?? 1st line software support.

?? Completing general helpdesk duties.

?? Making and receiving 1st line technical calls.

?? Assisting in the co-ordination & resolution of IT.

?? Assisting customers with the installation, configuration and troubleshooting of backup,

Office, antivirus and other software.

?? Supporting internal staff with their use of software, hardware, services as required.

?? Documenting all activities undertaken as per guidance to allow easy case management.

?? Providing additional assistance to the team as required.

To be considered for the position of IT Support Technician you will need:

?? Knowledge of and an understanding of Windows OS (desktop 7, 8, 10 and server 2008, 2012+).

?? Understanding of basic networking systems \ services - routers, DNS, firewall configuration.

?? Excellent customer communication skills.

?? Previous experience working within a service desk environment.

?? MS Outlook + software troubleshooting(desirable but not essential).

?? Computer related qualifications(desirable but not essential).

?? Be eager to learn new skills, undertake product specific training and achieve industry recognised qualifications with suppliers such as Microsoft, Symantec, Zerto, Cisco.

?? Full UK driving license

This is a full time permanent role working Monday to Friday 8.30am to 5.30pm, with a salary of GBP20,000-GBP23,000 (dependent on qualifications and experience)